# Desktop Support Technician

Overview The Desktop Support Technician (DST) is a hands-on IT role responsible for delivering reliable, responsive technical support to Inertia employees while assisting with the administration and operation of core corporate IT systems. The position is approximately 75% end-user support and 25% systems administration and back-end support, with additional opportunities to contribute to IT projects and strategic initiatives. The DST will serve as a key point of contact for day-to-day IT needs and will play an important role in ensuring employees have the technology, access, and support they need to be productive. What You’ll Get to Do End-User & Desktop Support Manage and prioritize support requests through Freshservice. Troubleshoot hardware, software, Windows/macOS, network, peripheral, and access issues. Provide hands-on support for laptops, desktops, mobile devices, and office technology. Document resolutions, identify recurring issues, and improve support processes and knowledge resources. Support conference rooms, AV equipment, and video conferencing platforms. Employee Onboarding & Offboarding Configure, deploy, and recover employee computers and other IT equipment. Pr

- **Id**: 770720
- **Url**: <https://alion.io/job/inertia-desktop-support-technician>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Livermore, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-08-18T15:24:52Z
- **Employer posted date**: 2026-08-18
- **Last verified at**: 2026-11-14T22:16:07Z
- **Board verified**: yes
- **Days open**: 88
- **Description format**: text
- **Description chars**: 5643
- **Description truncated**: no
- **Benefits**: 401k plan
- **Relocation offered**: no
- **Industries**: Nuclear Energy

## Company

- **Id**: 679185
- **Name**: Inertia
- **Domain**: inertia.com
- **Url**: <https://alion.io/company/inertia-2>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

## Salary

- **Min**: 70000
- **Max**: 85000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 85000

## Technologies

- **Google Workspace** — Optional: no
- **IAM** — Optional: no
- **ITSM** — Optional: no
- **Okta** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 88

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-09-11T21:29:38Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 1; Filings 12m: 1

## Liveness

- **Score**: 60
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.831
- **P room**: 0.72
- **Age days**: 87
- **Expected fill days**: 215
- **Reasons**: conf:2, win:mid, crowd:
- **Computed at**: 2026-11-14T05:58:10Z

## Pay

- **Stated usd annual**: 85000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.