{"id":86429,"url":"https://alion.io/job/inetum-analyste-support-applicatif-secteur-banque-privee","title":"ANALYSTE SUPPORT APPLICATIF - SECTEUR Banque Privée","company":{"id":3561,"name":"Inetum","domain":"inetum.com","url":"https://alion.io/company/inetum","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":81,"open_postings":537,"ghost_share":0,"stale_share":0.758,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint-Ouen-sur-Seine, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":44000,"period":"year","method":"role_country_seniority_unknown","sample_n":141},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-11T09:03:15Z","employer_posted_date":"2026-06-11","last_verified_at":"2026-10-29T01:03:34Z","board_verified":true,"closed_at":null,"days_open":139,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":138},"description":"Inetum est un leader européen des services numériques. Pour les entreprises, les acteurs publics et la société dans son ensemble, les 28 000 consultants et spécialistes du Groupe visent chaque jour l’impact digital : des solutions qui contribuent à la performance, à l’innovation et au bien commun. Présent dans 19 pays au plus près des territoires, et avec ses grands partenaires éditeurs de logiciels, Inetum répond aux enjeux de la transformation digitale avec proximité et flexibilité. Porté par son ambition de croissance et d’industrialisation, Inetum a généré en 2023 un chiffre d’affaires de 2,5 milliards d’euros.\n Contexte: Au sein du département Support Applicatif d’une banque privée, vous assurez un service de support premium aux utilisateurs métiers (Banquiers Conseillers, Banquiers Privés, Assistants, Middle Office, Fonctions support). Vous êtes le point d’entrée des demandes liées aux applicatifs métiers et contribuez à leur diagnostic, traitement et suivi jusqu’à résolution.\nMissions principales\nPiloter la boîte de réception (BAL) SAU, prioriser et ordonnancer les demandes.\nAssurer le support quotidien de niveau 1/2: prise en charge, qualification, information continue et suivi de bout en bout.\nGérer la relation utilisateurs à distance (email, Teams, téléphone) avec sens du service.\nCréer et suivre les tickets dans l’outil de ticketing (Acta) et veiller aux SLA.\nAnalyser les demandes via une méthodologie structurée: reproduction, collecte d’indices, impacts, criticité.\nRéaliser le diagnostic et le traitement: appropriation des processus outillés, anomalies/dysfonctionnements IT, demandes d’évolution.\nCoordonner le traitement avec les équipes IT (RBS), Maîtrise d’Ouvrage et Projets (PRIV/BMO/PRJ); escalader si nécessaire.\nPiloter la mise en œuvre des solutions et valider les correctifs; accompagner les mises en production.\nProduire le reporting d’activité et remonter les indicateurs nécessaires au pilotage.\nCommuniquer auprès des utilisateurs sur incidents, mises en production, contournements et bonnes pratiques.\nContribuer à la capitalisation: mise à jour des outils de suivi et de la documentation (KEDB, guides, FAQ).\nLivrables\nTickets documentés et tracés jusqu’à résolution.\nRésultats d’analyses et diagnostics formalisés.\nReporting et indicateurs (volumétrie, SLA, backlog, causes racines).\nDocumentation à jour (procédures, modes opératoires, base de connaissances).\n Profil recherché (hors stage et alternance)\nExpérience: 7 ans en support applicatif/BA, idéalement en environnement bancaire/banque privée ou assurance.\n Compétences techniques:outils de ticketing (Acta ou équivalent: ServiceNow, JIRA),\nanalyse d’incidents,\nSQL de base pour requêtes simples,\ncompréhension des flux applicatifs, pratique des environnements Windows/Office 365/Teams.\nConnaissance des cycles de mise en production/ITIL (Incident, Problem, Change).\n\n Compétences fonctionnelles: Bancaire (exemple)processus banque privée, middle office, relation client, conformité (un plus).\n Soft skills: sens du service et de la communication, pédagogie, rigueur de suivi, priorisation, esprit d’analyse, coordination transverse.\nLangues: français courant; anglais professionnel apprécié.\n Pas de télétravail\nLocalisation : 94","description_format":"text","description_chars":3244,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-06-11T09:03:15Z"},{"event":"open","at":"2026-10-12T04:56:12Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.144,"p_room":0.28,"age_days":138,"expected_fill_days":36,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/inetum-analyste-support-applicatif-secteur-banque-privee","json_url":"https://alion.io/job/inetum-analyste-support-applicatif-secteur-banque-privee.json","meta":{"generated_at":"2026-10-29T04:48:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7498,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3561},"rest":"https://alion.io/mcp/rest/get_company?id=3561"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finetum-analyste-support-applicatif-secteur-banque-privee"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finetum-analyste-support-applicatif-secteur-banque-privee"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finetum-analyste-support-applicatif-secteur-banque-privee"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inetum-analyste-support-applicatif-secteur-banque-privee\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finetum-analyste-support-applicatif-secteur-banque-privee"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":86429}},{"tool":"search_jobs","arguments":{"company":"inetum.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":86429},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}