{"id":4272761,"url":"https://alion.io/job/inetum-application-functional-support-specialist","title":"Application Functional Support Specialist","company":{"id":3561,"name":"Inetum","domain":"inetum.com","url":"https://alion.io/company/inetum","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":491,"ghost_share":0,"stale_share":0.782,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-11-13T14:49:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T00:24:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic, inclusive, and diverse work environment where creativity and collaboration thrive. Present in 19 countries, we are a team of more than 28,000 professionals worldwide.\n The Application Functional Support Specialist will support a production environment that exchanges information with multiple connected systems. The role combines technical and functional support responsibilities, ensuring platform stability and acting as a bridge between business users and IT teams.\nMain Responsibilities:\nProvide technical and functional support for business applications.\nManage and resolve incidents affecting application services.\nMonitor application performance and support operational maintenance activities.\nCollaborate with Development, IT, and Back Office teams to improve application functionality and user experience.\nPerform analysis and testing activities in UAT environments.\nSupport application releases and deployment activities.\nMaintain support documentation, user guides, and operating procedures.\nIdentify opportunities to automate repetitive operational tasks.\nContribute to service quality improvements through analysis and monitoring.\nWhat You'll Bring:\n6-10 years of experience in application support or a similar environment.\nKnowledge of Financial Markets, including products, cash flows, and securities.\nExperience in technical and functional support activities.\nSQL knowledge.\nUnix/Shell Unix knowledge.\nITIL knowledge.\nStrong incident management and problem-solving capabilities.\nExcellent communication and collaboration skills.\nStrong analytical mindset and attention to detail.\nProfessional proficiency in English.\nAdditional Valued Experience:\nServiceNow or a similar ticketing platform.\nALM.\nOMR - SS&C.\nExperience with release management and monitoring tools.","description_format":"text","description_chars":1924,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-13T18:23:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":37,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-11-14T05:10:54Z"},"pay":null,"html_url":"https://alion.io/job/inetum-application-functional-support-specialist","json_url":"https://alion.io/job/inetum-application-functional-support-specialist.json","meta":{"generated_at":"2026-11-14T05:10:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8634,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3561},"rest":"https://alion.io/mcp/rest/get_company?id=3561"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finetum-application-functional-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finetum-application-functional-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finetum-application-functional-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inetum-application-functional-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finetum-application-functional-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4272761}},{"tool":"search_jobs","arguments":{"company":"inetum.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4272761},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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