{"id":3274766,"url":"https://alion.io/job/inetum-application-support-analyst","title":"Application Support Analyst","company":{"id":3561,"name":"Inetum","domain":"inetum.com","url":"https://alion.io/company/inetum","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":81,"open_postings":537,"ghost_share":0,"stale_share":0.758,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-26T10:17:46Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T12:44:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services\n We are looking for an experienced Application Support Analyst to join our team and ensure the stability, performance, and continuous improvement of critical business applications.\nThe successful candidate will be responsible for providing both technical and functional support, managing incidents and service requests, coordinating with multiple support teams, and contributing to the overall reliability of production services. This role requires close collaboration with development, infrastructure, operations, and business teams to ensure a high level of service quality and user satisfaction.\nKey Responsibilities\nApplication Support & Operations\nProvide timely and effective technical and functional support for business-critical applications.\nInvestigate, troubleshoot, and resolve incidents while ensuring minimal disruption to business operations.\nCoordinate with development, infrastructure, production, and operations teams to resolve complex issues.\nEnsure the smooth execution of application workflows, batch processes, file transfers, and scheduled jobs.\nMonitor application health and proactively identify potential issues before they impact end users.\nCommunicate incident status, resolutions, and service updates to stakeholders and users.\nService Management\nManage incidents, problems, changes, and service requests in accordance with ITIL best practices.\nPerform root cause analysis and implement preventive measures to reduce recurring incidents.\nHandle functional change requests and coordinate implementations across different teams.\nSupport production releases and ensure successful deployment activities.\nContinuous Improvement\nDevelop and maintain operational procedures, support documentation, and knowledge base articles.\nImplement monitoring solutions and automate repetitive operational tasks.\nAnalyze system performance and identify opportunities for service improvements.\nContribute to the optimization of support processes and operational efficiency.\nCreate operational controls and reporting mechanisms to ensure service quality and compliance.\nMain Objectives\nThe Application Support Analyst will be responsible for:\nEnsuring the availability, stability, and performance of production applications.\nProviding both technical and functional support for business users.\nMaintaining operational processes and ensuring service continuity.\nManaging and coordinating application releases.\nEnhancing service quality through monitoring, automation, and continuous improvement initiatives.\nSupporting the integration of applications leveraging existing enterprise platforms and services.\nContributing to a reliable and efficient production environment while continuously improving the end-user experience.\n Technical Skills\nITIL Framework\nLinux Administration\nOracle Database\nAnsible\nDynatrace\nServiceNow\nProduction Support / Application Support Experience\nMonitoring and Incident Management\nRelease and Change Management\nQualifications & Experience\n3 to 5 years of experience in Application Support, Production Support, or a similar role.\nExperience supporting business-critical applications in complex enterprise environments.\nStrong understanding of production environments and infrastructure dependencies.\nExperience in incident, problem, change, and release management.\nKnowledge of application monitoring, automation, and operational excellence 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