{"id":2844726,"url":"https://alion.io/job/inetum-application-support-engineer-senior","title":"Application Support Engineer (Senior)","company":{"id":3561,"name":"Inetum","domain":"inetum.com","url":"https://alion.io/company/inetum","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":547,"ghost_share":0,"stale_share":0.731,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":62000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":11,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Ansible","optional":true},{"name":"ITIL","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-10-19T08:31:38Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T19:26:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services\n We are looking for an experienced Application Support Engineer to ensure the stability, performance, and continuous improvement of critical business applications and services. This role combines technical production support, functional application support, release management, and continuous service improvement, acting as a key link between business users, development teams, and infrastructure teams.\nThe successful candidate will play a crucial role in maintaining application availability, monitoring system performance, resolving incidents, managing releases, and driving automation initiatives to enhance service quality and user experience.\nKey Responsibilities\nApplication Production Support\nEnsure the availability, stability, and operational maintenance of business-critical applications.\nProvide both technical and functional support to business users.\nMonitor application health, performance, and functionality across production environments.\nEnsure the proper execution of application workflows, batch processes, file transfers, and related services.\nManage incidents, troubleshoot root causes, and restore services within agreed SLAs.\nIdentify recurring issues and implement preventive measures to improve service reliability.\nMonitoring & Continuous Improvement\nImplement and maintain monitoring solutions for application and infrastructure components.\nAnalyze production metrics, logs, and operational data to proactively identify risks and opportunities for improvement.\nDevelop automation scripts and operational tools to optimize repetitive tasks and increase efficiency.\nContinuously improve operational processes and user experience through monitoring and analytics.\nRelease & Change Management\nCoordinate and oversee application releases within the designated scope.\nSupport deployment activities, ensuring minimal impact on business operations.\nCollaborate with development and infrastructure teams during release planning and implementation.\nManage functional change requests and validate successful implementation.\nDocumentation & Knowledge Management\nCreate, maintain, and enhance application documentation and operational procedures.\nShare knowledge within the team and contribute to continuous learning initiatives.\nProvide training and support to team members when required.\nBusiness & Stakeholder Support\nUnderstand business processes, workflows, and operational requirements.\nAct as a trusted IT partner for business stakeholders.\nCommunicate effectively with users, project teams, and other support teams regarding incidents, requests, and ongoing activities.\nContribute to audit, compliance, and remediation activities when required.\nMain Tasks\nSupport business users in resolving application-related issues.\nMonitor daily production activity and ensure platform stability.\nHandle incidents, service requests, and operational tasks received through ticketing systems, email, or direct communication.\nParticipate in production releases and deployment activities.\nPerform root cause analysis and identify long-term solutions.\nDocument incidents, procedures, and operational knowledge.\nCollaborate with team members to ensure adequate service coverage.\nParticipate in a rotating support schedule, including weekends and public holidays when required.\n 11+ years of experience in Application Support, Production Support, or IT Operations environments.\nStrong Oracle SQL knowledge.\nExperience supporting applications in Linux and Windows environments.\nSolid scripting skills (Shell, Python, PowerShell, or similar).\nGood understanding of networking fundamentals.\nExperience with production monitoring and incident management.\nStrong troubleshooting and problem-solving skills.\nNice to Have\nUnix administration knowledge.\nITIL Foundation or practical ITIL experience.\nAnsible.\nDevOps practices and automation tools.\nExperience working in enterprise-scale production 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