{"id":153300,"url":"https://alion.io/job/inetum-application-support-engineer-simulation-tools","title":"Application Support Engineer – Simulation Tools","company":{"id":3561,"name":"Inetum","domain":"inetum.com","url":"https://alion.io/company/inetum","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":547,"ghost_share":0,"stale_share":0.731,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":["PT"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-04-14T09:00:42Z","employer_posted_date":"2026-04-14","last_verified_at":"2026-10-24T07:19:23Z","board_verified":true,"closed_at":null,"days_open":193,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":192},"description":"Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services\n We are looking for an Application Support Engineer to ensure the stable and efficient operation of a portfolio of simulation tools. You will be responsible for delivering high-quality application services while ensuring SLA commitments to end users.\nKey responsibilities\nEnd-to-end ownership and operational follow-up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others).\nProvide advanced functional support to users, including topics related to application, server and database interactions.\nAnalyze, test and document the installation of complex software on end-user environments.\nManage and follow up software deployments (inventory, monitoring, CMDB updates).\nCoordinate upgrades and large-scale rollouts of new software versions.\nSupport and challenge end-user requests in collaboration with the Service Desk.\nHandle level 2 and level 3 incidents using a ticketing tool (e.g. Helix).\nManage critical incidents and escalations.\nMonitor application stability and license usage.\nWork with software vendors and internal teams to troubleshoot and resolve issues.\nContribute to projects related to industrial constraints, security, compliance and application governance.\n 3 to 7 years of experience in Application Support or similar technical roles.\nExperience supporting technical or scientific applications, ideally simulation tools.\nKnowledge of Windows environments, software deployment and licensing concepts.\nStrong analytical and troubleshooting skills.\nGood communication skills and a user-oriented mindset.\nFluent technical English (written and spoken).","description_format":"text","description_chars":1964,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-04-14T09:00:42Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.432,"p_room":0.28,"age_days":192,"expected_fill_days":35,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/inetum-application-support-engineer-simulation-tools","json_url":"https://alion.io/job/inetum-application-support-engineer-simulation-tools.json","meta":{"generated_at":"2026-10-24T09:43:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14115,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3561},"rest":"https://alion.io/mcp/rest/get_company?id=3561"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finetum-application-support-engineer-simulation-tools"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finetum-application-support-engineer-simulation-tools"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finetum-application-support-engineer-simulation-tools"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inetum-application-support-engineer-simulation-tools\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finetum-application-support-engineer-simulation-tools"}]}