{"id":1953358,"url":"https://alion.io/job/inetum-conversational-experience-designer","title":"Conversational Experience Designer","company":{"id":3561,"name":"Inetum","domain":"inetum.com","url":"https://alion.io/company/inetum","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":84,"open_postings":575,"ghost_share":0,"stale_share":0.645,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Speech Recognition","optional":true},{"name":"Text-to-Speech","optional":true}],"status":"live","first_seen_at":"2026-10-06T10:57:30Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-16T08:19:59Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Inetum is a global digital services company focused on enabling businesses and organizations to accelerate their digital transformation. Operating in 19 countries with more than 28,000 professionals worldwide, Inetum combines innovation, expertise, and a people-centric approach to deliver impactful technology solutions. Join us and be part of a dynamic, collaborative, and forward-thinking organization.\n We are looking for a Conversational Experience Designer to create engaging and effective conversational experiences for AI-powered agents across both text and voice channels. This role will be responsible for designing natural, user-centric interactions while establishing Conversational UX standards and guidelines that enable the organization to scale new AI use cases efficiently.\nResponsibilities:\nDesign conversational experiences for AI agents across text and voice channels.\nMap user intents, conversation flows, happy paths, error scenarios, fallback mechanisms, human escalation processes, and cross-channel handoffs.\nCreate dialogues and develop prompts for Generative AI agents, defining persona, tone of voice, communication style, and behavioral boundaries.\nDesign voice experiences considering key voice-specific aspects such as barge-in, silence management, implicit and explicit confirmations, noise handling, accent variations, turn-taking, and the absence of visual support.\nDesign text-based experiences using quick replies, cards, rich media, and define criteria for when users should be redirected to visual interfaces.\nDevelop and maintain Conversational UX Guidelines to ensure consistency and scalability across conversational AI initiatives.\nCollaborate with cross-functional teams including Product, Design, Engineering, and AI teams to deliver seamless user experiences.\n Proven experience in Conversational Design, Conversation Design, UX Writing, Service Design, User Experience Design, or related fields.\nExperience designing conversational flows for virtual assistants, chatbots, or AI-driven solutions.\nStrong knowledge of Prompt Design and experience creating interactions for Generative AI applications.\nAbility to design effective experiences across both voice and text channels, understanding the unique characteristics and constraints of each.\nExcellent written communication skills and strong attention to detail when crafting conversational content.\nExperience creating frameworks, standards, guidelines, or best practices for user experience design.\nNice to Have\nIndustry experience in high-volume transactional environments such as telecommunications, banking, insurance, utilities, or retail.\nUnderstanding of speech technologies, including ASR (Automatic Speech Recognition) and TTS (Text-to-Speech).\nExperience with conversational design platforms such as Voiceflow, Botpress, or similar tools.\nExperience working within organizations that have in-house AI teams and AI product development capabilities.","description_format":"text","description_chars":2954,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems 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