{"id":1135997,"url":"https://alion.io/job/inetum-desktop-support-technician-2","title":"Desktop Support Technician","company":{"id":3561,"name":"Inetum","domain":"inetum.com","url":"https://alion.io/company/inetum","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":88,"open_postings":617,"ghost_share":0,"stale_share":0.467,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T22:56:28Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-25T11:58:08Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services\n Provide onsite desktop support across designated office locations, serving as a primary point of contact for technical issues affecting end users. The role focuses on delivering timely and effective support for hardware, software, connectivity and workplace technology services while maintaining service levels and documentation standards.\nMain Responsibilities\nProvide Level 1 and Level 2 desktop support for end users.\nTroubleshoot and resolve hardware, software and application issues.\nSupport Windows, macOS and mobile device environments.\nDeploy, configure and support desktops, laptops, thin clients, tablets, telephony, audio-visual and mobile devices.\nManage incidents and requests through ServiceNow while meeting agreed service levels.\nPerform software installation, reinstallation and troubleshooting activities.\nSupport network connectivity, Wi-Fi services and printing solutions.\nMaintain IT asset inventory and deployment records.\nCreate and maintain technical documentation and knowledge base articles.\nSupport office moves, project activities and operational initiatives.\nEscalate issues appropriately and collaborate with local and global support teams.\nParticipate in shift rotations and provide support across designated locations as required.\n Experience providing Level 1 and Level 2 desktop support.\nExperience supporting Windows and macOS environments.\nStrong customer service and communication skills.\nExperience with Microsoft Office and messaging platforms.\nExperience using incident or request management tools.\nAbility to troubleshoot a range of business applications.\nExperience supporting laptops, tablets and mobile devices.\nAbility to work independently and collaboratively in a fast-paced environment.\nExperience maintaining technical documentation and asset records.\nAdditional Valued Experience\nBanking or financial sector experience.\nBanking and financial software exposure.\nITIL Foundation certification.\nMicrosoft certifications.\nHardware-related accreditations.\n Location/Work Model\n100% onsite role.\nSupport provided across multiple office locations from an assigned support hub.","description_format":"text","description_chars":2466,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-23T08:07:01Z"}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":2,"expected_fill_days":40,"reasons":["conf:4","agency","velocity","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/inetum-desktop-support-technician-2","json_url":"https://alion.io/job/inetum-desktop-support-technician-2.json","meta":{"generated_at":"2026-09-26T00:37:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":581,"day_limit":5000,"remaining_today":4419,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}