{"id":545738,"url":"https://alion.io/job/inetum-field-support-technician-paco-de-arcos","title":"Field Support Technician - Paço de Arcos","company":{"id":3561,"name":"Inetum","domain":"inetum.com","url":"https://alion.io/company/inetum","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":547,"ghost_share":0,"stale_share":0.731,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":950,"max":1000,"currency":"EUR","period":"month","gross":null,"usd_annual":13452},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-08T09:32:17Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-24T15:45:33Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Inetum is a global leader in IT services, dedicated to delivering innovative solutions to its clients. We are committed to fostering a dynamic, inclusive, and diverse work environment where creativity and collaboration can thrive. We operate in 19 countries and have more than 28,000 employees worldwide.\nIf you are looking for a dynamic, innovative, and technology-driven company, Inetum is the right place for you! Come and be part of Inetum!\n We are looking for a Field Support Technician to join a dynamic support team responsible for delivering on-site and remote IT support services to end users.\nThis role combines hands-on technical support with operational coordination responsibilities, requiring a professional capable of managing incidents and service requests, coordinating team activities, interacting directly with customers, and ensuring high levels of service quality and customer satisfaction.\nResponsibilities\nCoordinate the team's daily activities, tasks, and incident management.\nManage escalations and communicate operational needs and issues to the customer.\nOrganize and manage team vacation schedules and absences.\nProvide on-site and remote IT support to end users, ensuring timely resolution of incidents and requests.\nTroubleshoot and resolve hardware and software issues affecting end-user devices.\nInstall, configure, and deploy desktop and laptop images.\nPerform network patching activities within communications cabinets and data racks when required.\nSupport printers and other IT peripherals.\nManage and update support tickets with detailed information regarding actions performed and resolutions implemented.\nMonitor ticket queues and ensure compliance with SLA targets.\nProduce operational reports and participate in customer service review meetings.\nProvide customer-facing support and maintain effective communication with stakeholders.\nWork independently in high-pressure environments and manage competing priorities effectively.\n Experience providing desktop support and end-user IT support services.\nStrong knowledge of Microsoft Windows operating systems.\nGood knowledge of macOS environments.\nSolid understanding of computer hardware, peripherals, and troubleshooting techniques.\nExperience with desktop and laptop imaging and deployment processes.\nBasic knowledge of computer networking concepts.\nExperience working with incident and service request management tools.\nAbility to coordinate operational activities and manage support ticket workloads.\nStrong customer service orientation and communication skills.\nAbility to work autonomously and make decisions in demanding environments.\nLanguages\n English: Professional working proficiency (mandatory).\nPortuguese: Fluent.\nAdditional Requirements\nValid driver's license in Portugal.\nOwn vehicle.\nAvailability to travel between customer sites, particularly in Paço de Arcos and Carnaxide.\nAvailability to provide both on-site and remote support according to business needs.","description_format":"text","description_chars":2965,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate 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