{"id":2332949,"url":"https://alion.io/job/inetum-it-support-engineer-2","title":"IT Support Engineer","company":{"id":3561,"name":"Inetum","domain":"inetum.com","url":"https://alion.io/company/inetum","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":85,"open_postings":555,"ghost_share":0,"stale_share":0.596,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":43000,"period":"year","method":"role_country_seniority_unknown","sample_n":71},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-03-25T14:24:06Z","employer_posted_date":"2026-03-25","last_verified_at":"2026-10-13T03:05:49Z","board_verified":true,"closed_at":null,"days_open":201,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":201},"description":"Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.\nGlobally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:\n Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.\n Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.\n Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.\n Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.\nWith strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.\nInetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:\nFlexible and hybrid work:\nFlexible working hours.\nHybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.\nAttractive financial benefits:\nA cafeteria system that allows employees to personalize benefits by choosing from a variety of options.\nGenerous referral bonuses, offering up to PLN6,000 for referring specialists.\nProfessional development and team support:\nOngoing guidance from a dedicated Team Manager for each employee.\nTailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.\nCommunity and Well-Being:\nDedicated team-building budget for online and on-site team events.\nOpportunities to participate in charitable initiatives and local sports programs.\nA supportive and inclusive work culture with an emphasis on diversity and mutual respect.\n Tasks:\nMaintenance and development of custom internal applications.\nRetrieving source code and reproducing reported bugs in applications.\nAnalyzing issues in C# code and SQL databases.\nDocumenting problem resolutions in the ticketing system.\nEscalating more complex tickets to third-line support.\nUsing application documentation containing descriptions of the most common issues.\nApplying knowledge of C# and SQL to diagnose and resolve tickets.\n Must have:\nAbility to read and understand source code in object-oriented and scripting languages (preferred: C#, PowerShell).\nAbility to work with code editing and analysis tools (preferred: Microsoft Visual Studio, Visual Studio Code, Notepad++).\nPractical knowledge of SQL.\nExperience working with relational databases (preferred: Microsoft SQL Server, Informix, MySQL).\nAbility to use database management tools (preferred: Microsoft SQL Management Studio, DBeaver).\nEnglish B2, Polish C1\nWorking hours: 8:00-18:00\n You choose the form of cooperation yourself - employment contract or B2B contract\nWe hereby inform you that Inetum Polska sp. z o.o. has implemented an internal reporting (whistleblowing) procedure. The content of the procedure and the possibility to submit an internal report are available at:\nhttps://inetum.whispli.com/speakup?locale=pl","description_format":"text","description_chars":3982,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Cafeteria","Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-12T09:26:55Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.112,"p_room":0.28,"age_days":201,"expected_fill_days":34,"reasons":["conf:1","win:tail","crowd:brand"],"computed_at":"2026-10-13T04:10:59Z"},"pay":null,"html_url":"https://alion.io/job/inetum-it-support-engineer-2","json_url":"https://alion.io/job/inetum-it-support-engineer-2.json","meta":{"generated_at":"2026-10-13T04:10:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6518,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3561},"rest":"https://alion.io/mcp/rest/get_company?id=3561"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finetum-it-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finetum-it-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finetum-it-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inetum-it-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finetum-it-support-engineer-2"}]}