{"id":153288,"url":"https://alion.io/job/inetum-it-support-engineer-vbi","title":"IT Support Engineer /VBI","company":{"id":3561,"name":"Inetum","domain":"inetum.com","url":"https://alion.io/company/inetum","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":81,"open_postings":537,"ghost_share":0,"stale_share":0.758,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wrocław, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":35000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-04-22T13:08:49Z","employer_posted_date":"2026-04-22","last_verified_at":"2026-10-29T01:03:34Z","board_verified":true,"closed_at":null,"days_open":189,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":188},"description":"Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow, Lodz the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.\nGlobally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:\n Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.\n Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.\n Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.\n Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.\nWith strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.\nInetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:\nFlexible and hybrid work:\nFlexible working hours.\nHybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.\nAttractive financial benefits:\nA cafeteria system that allows employees to personalize benefits by choosing from a variety of options.\nGenerous referral bonuses, offering up to PLN6,000 for referring specialists.\nAdditional revenue sharing opportunities for initiating partnerships with new clients.\nProfessional development and team support:\nOngoing guidance from a dedicated Team Manager for each employee.\nTailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.\nCommunity and Well-Being:\nDedicated team-building budget for online and on-site team events.\nOpportunities to participate in charitable initiatives and local sports programs.\nA supportive and inclusive work culture with an emphasis on diversity and mutual respect.\n Key Responsibilities:\nBuild, operate, and continuously improve IT services within the area of responsibility.\nAnalyze IT incidents, problems, inefficiencies, and system weaknesses.\nSupport and train users on new IT systems and solutions.\nAct as a business partner for key users and process teams.\nContribute to incident and problem management.\nManage and govern IT Service Operations processes.\nCoordinate and monitor external service providers at an operational level.\nEnsure service level fulfillment (SLA) and readiness for crisis situations\nSupport continuous improvement and service integration across business processes.\nParticipate in technology projects and initiatives to improve IT performance.\nContribute to building a high-performing IT organization.\n Minimum 2 years of experience in IT Operations or IT Service Management\nGood knowledge of IT infrastructure, including:endpoint management\nnetwork and communication technologies\nservers, storage, and cloud computing\nidentity and access management\n\nUniversity degree in IT or an equivalent combination of education and experience\nStrong analytical skills and ability to improve IT service efficiency\nCustomer-oriented mindset with the ability to collaborate closely with business teams\nNice to have:\nBasic knowledge of business systems such as ERP, CRM, MES, or HCM\nExperience with IT Service Management tools\nGeneral understanding of business processes (e.g. finance, sales, production, logistics)\nExperience in a manufacturing or automotive environment\nProactive attitude, strong communication skills, and ability to work in an international environment\n Środa Śląska or Komorniki - 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