Senior ServiceNow Technical Consultant

Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.

Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.

As a Senior Technical Consultant, you will be responsible for the design, configuration, and implementation of ServiceNow IRM/GRC solutions. Your role will include:

• Leading or supporting ServiceNow IRM implementation workstreams across Risk Management, Policy & Compliance Management, Audit Management, Issues Management, Controls, Indicators, and Third-Party Risk Management.
• Translating customer risk, compliance, audit, and regulatory requirements into ServiceNow solution designs.
• Facilitating technical and functional workshops with business stakeholders, compliance teams, risk owners, internal audit, security teams, and IT stakeholders.
• Designing scalable data models for entities, risks, controls, policies, authority documents, citations, indicators, issues, evidence, and assessments.
• Configuring ServiceNow IRM applications, workflows, forms, portals/workspaces, notifications, dashboards, reports, and integrations.
• Supporting regulatory implementation use cases such as DORA compliance, ICT risk management, third-party risk, operational resilience, control testing, audit evidence collection, and regulatory reporting.
• Advising customers on ServiceNow IRM best practices and helping them avoid unnecessary customization.
• Supporting integrations with other ServiceNow modules such as ITSM, SecOps, CMDB, APM, SAM/HAM, Vendor Management, and Performance Analytics.
• Working with architects, business consultants, project managers, and developers to deliver high-quality solutions.
• Reviewing user stories, solution designs, configurations, and technical deliverables.
• Coaching junior consultants and contributing to internal IRM capability growth.

What we are looking for

Required experience

• Strong hands-on experience with ServiceNow platform configuration and implementation.
• Proven experience delivering ServiceNow IRM / GRC / Risk & Compliance implementations.
• Ability to act as a trusted technical consultant in customer-facing engagements.
• Solid understanding of GRC concepts such as:
  • Risk lifecycle
  • Control frameworks
  • Policy and compliance management
  • Audit management
  • Issue and remediation management
  • Evidence collection
  • Third-party/vendor risk
  • Regulatory obligation tracking
• Experience implementing solutions for compliance or regulatory programs such as DORA, NIS2, ISO 27001, SOX, SOC, GDPR, Operational Resilience, or similar.
• Ability to translate business requirements into ServiceNow configuration, data model decisions, workflows, and technical designs.
• Experience with Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, notifications, reports, dashboards, and integrations.
• Strong communication skills and the ability to work directly with customer stakeholders.
• Ability to challenge requirements constructively and propose pragmatic, platform-aligned solutions.

Nice to have

• ServiceNow Certified Implementation Specialist - Risk and Compliance - CIS-RC.
• Experience with Third-Party Risk Management / Vendor Risk Management.
• Experience with ServiceNow SecOps, CMDB, APM, SAM/HAM, or ITSM in the context of risk and compliance.
• Experience with regulatory resilience topics such as DORA, ICT risk, critical third parties, operational resilience, and business service mapping.
• Experience in banking, insurance, financial services, public sector, telecom, or other regulated industries.
• Experience with Performance Analytics, dashboards, and executive-level risk reporting.
• Experience leading technical workstreams or mentoring other consultants.

What We Offer

• Excellent remuneration package;
• 24 paid vacation days;
• Flexible working arrangements;
• Additional Health insurance;
• Training and certifications;
• Great working environment and team spirit.