{"id":1957964,"url":"https://alion.io/job/inetum-service-delivery-manager-2","title":"Service Delivery Manager","company":{"id":3561,"name":"Inetum","domain":"inetum.com","url":"https://alion.io/company/inetum","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":84,"open_postings":586,"ghost_share":0,"stale_share":0.631,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Casablanca, Morocco"],"countries":["MA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":94000,"max_usd":241000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":989},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-06T11:41:59Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-15T01:28:42Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Inetum est un leader européen des services numériques qui accompagne les entreprises, les organisations publiques et la société dans leur transformation digitale. Dans un environnement marqué par l’évolution rapide des technologies et des usages, Inetum s’appuie sur une expertise sectorielle approfondie, une forte culture de l’innovation et un modèle international agile pour aider ses clients à créer de la valeur durable. Grâce à sa combinaison unique de proximité, d’expertises métier et de capacités de delivery industrialisées, Inetum conçoit et déploie des solutions à fort impact dans les domaines du conseil, des technologies et des solutions digitales. Présent dans 19 pays, le Groupe compte 26 000 collaborateurs et a réalisé un chiffre d’affaires de 2,2 milliards d’euros en 2025.\n Piloter le plan d’amélioration continue et assurer le suivi des actions.\nMettre en place et suivre les KPI, SLA, indicateurs de productivité et de qualité.\nSuivre le backlog et les plans d’actions associés.\nAccompagner les équipes Service Desk à Casablanca, puis les équipes de proximité en France, Espagne et Portugal.\nAssurer le suivi des plans d’onboarding et de montée en compétences.\nCollaborer étroitement avec la gouvernance et le client.\nContribuer à l’amélioration de la qualité de service et à l’atteinte des objectifs opérationnels.\n Niveau de séniorité confirmé.\nExpérience significative dans les environnements Service Desk et Support de proximité.\nExpérience en pilotage de la qualité de service et amélioration continue.\nBonne maîtrise des KPI, SLA, backlog et plans d’actions.\nExcellentes capacités de coordination, communication et animation d’équipes.\nExcellent niveau d’anglais, indispensable.\nProfil autonome, proactif et fortement orienté résultats.\n Environnement international et multi-pays.\nCollaboration avec des équipes basées au Maroc, en France, en Espagne et au Portugal.\nContexte client exigeant nécessitant autonomie, rigueur et capacité à travailler en coordination avec plusieurs interlocuteurs.","description_format":"text","description_chars":2023,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Morocco","iso":"MA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-06T14:03:35Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.611,"p_room":1,"age_days":7,"expected_fill_days":34,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/inetum-service-delivery-manager-2","json_url":"https://alion.io/job/inetum-service-delivery-manager-2.json","meta":{"generated_at":"2026-10-15T04:00:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5770,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3561},"rest":"https://alion.io/mcp/rest/get_company?id=3561"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finetum-service-delivery-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finetum-service-delivery-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finetum-service-delivery-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inetum-service-delivery-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finetum-service-delivery-manager-2"}]}