{"id":2332894,"url":"https://alion.io/job/inetum-servicenow-technical-lead-2","title":"ServiceNow Technical Lead","company":{"id":3561,"name":"Inetum","domain":"inetum.com","url":"https://alion.io/company/inetum","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":574,"ghost_share":0,"stale_share":0.695,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-09-11T16:34:59Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-18T10:26:00Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.\nPresent in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.\nDriven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.\n We are looking for an experienced ServiceNow Technical Lead to drive the technical evolution, governance, and long-term success of a strategic ServiceNow platform. This is an excellent opportunity for a senior professional who combines strong technical expertise with leadership capabilities, ensuring the delivery of scalable, secure, and business-driven ServiceNow solutions.\nYour Responsibilities:\nDefine, maintain, and evolve the technical architecture of the ServiceNow platform.\nLead the design, configuration, and development of ServiceNow solutions aligned with platform governance and best practices.\nReview and validate technical designs, configurations, and custom developments, ensuring scalability, maintainability, and upgrade readiness.\nProvide technical leadership, coaching, and mentoring to ServiceNow developers and administrators.\nDesign and implement complex workflows, Service Catalog items, platform automations, and integrations.\nCollaborate closely with business stakeholders to translate functional requirements into robust technical solutions.\nEnsure platform performance, reliability, security, and compliance with organizational standards.\nContribute to the platform roadmap, identifying opportunities to leverage new ServiceNow capabilities and features.\nAssess the impact of platform upgrades on existing customizations and integrations.\nOversee technical documentation and promote effective knowledge sharing across teams.\nPartner with Infrastructure, Security, Integration, and Enterprise Architecture teams to ensure seamless platform integration.\nDrive continuous improvement initiatives, reducing technical debt, optimizing processes, and increasing platform adoption.\n Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.\nMinimum 3 years of experience in a ServiceNow Technical Lead role or a similar leadership position.\nStrong expertise in ServiceNow architecture, development, configuration, and platform governance.\nProven experience designing and implementing complex workflows, Service Catalog solutions, automations, and integrations.\nExperience reviewing and validating technical designs, custom developments, and platform enhancements.\nStrong understanding of platform performance, scalability, security, and upgrade management.\nExperience collaborating with architects, project managers, business stakeholders, and technical teams.\nStrong knowledge of ServiceNow development best practices and lifecycle management.\nExperience producing and maintaining technical documentation.\nKnowledge of CMDB (Configuration Management Database) is considered a strong plus.\nProfessional proficiency in English; French is a plus.\nNice to Have:\nServiceNow certifications (CSA, CAD, CIS or equivalent)\nExperience with ITSM, ITOM, ITAM, CSM, HRSD, or other ServiceNow modules\nKnowledge of CMDB governance and data management practices\nSoft Skills:\nStrong leadership and mentoring capabilities.\nExcellent stakeholder management and communication skills.\nAbility to influence technical decisions and drive best practices.\nAnalytical mindset with strong problem-solving abilities.\nProactive, autonomous, and results-oriented approach.\nStrong organizational skills and attention to detail.\nAbility to work effectively in cross-functional and international environments.\nContinuous improvement mindset and commitment to delivering high-quality solutions.\n Workplace type: Hybrid (50% onsite, 50% remote).\n Location: Parque das Nações, Lisboa.","description_format":"text","description_chars":4097,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-12T09:26:07Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.521,"p_room":0.55,"age_days":35,"expected_fill_days":33,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/inetum-servicenow-technical-lead-2","json_url":"https://alion.io/job/inetum-servicenow-technical-lead-2.json","meta":{"generated_at":"2026-10-18T12:57:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19176,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3561},"rest":"https://alion.io/mcp/rest/get_company?id=3561"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finetum-servicenow-technical-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finetum-servicenow-technical-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finetum-servicenow-technical-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inetum-servicenow-technical-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finetum-servicenow-technical-lead-2"}]}