{"id":765282,"url":"https://alion.io/job/inexchange-technical-support-specialist","title":"Technical Support Specialist","company":{"id":681091,"name":"Inexchange","domain":"inexchange.com","url":"https://alion.io/company/inexchange-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aalborg, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T22:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-11-10T00:12:17Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"From October 2026, Inexchange is embarking on a new journey, building a unified European powerhouse in e-invoicing and automated finance. The regulatory landscape (ViDA, Peppol, and national mandates) is changing faster than ever.\nAre you service-minded, solution-oriented, and passionate about helping others? We are now looking for a Technical Support Specialist to join our Customer Support team - someone who enjoys customer interaction, problem-solving, and delivering excellent service.\nThis role will be based in Norresundby where we practice a hybrid model of working. Some travel will be required.\nYour impact and responsibilities in this role\nAs a Technical Support Specialist, you will be one of the first points of contact for customers and users who need assistance. You will handle incoming support requests, help resolve questions and issues, and ensure that every customer receives professional and friendly support throughout their interaction with us.\nYour responsibilities will include:\nHandling incoming support requests via phone, email, chat and ticketing systems\n\nTroubleshooting technical and user-related issues\n\nAnalysing and interpreting data and invoice files to identify errors, inconsistencies or missing information\n\nGuiding customers through technical issues in a clear and easy-to-understand way\n\nInvestigating cases and gathering the information needed to identify root causes\n\nDocumenting and following up on support cases\n\nEscalating more complex technical issues to the appropriate specialist or team\n\nCollaborating with colleagues across Support, Product and other functions to ensure a great customer experience\n\nWho you are and what you bring to the role\nWe believe you are someone who genuinely enjoys helping others and finds it easy to communicate with different types of people. You don't need to know everything from day one - what matters most is that you are curious, structured, and motivated to find solutions.\nWe would like you to:\nHave previous experience in customer support, technical support or a similar service-oriented role\n\nHave a genuine technical interest and enjoy troubleshooting and investigating problems\n\nBe comfortable working with digital systems and learning new technical tools\n\nBe comfortable working with, analysing and interpreting data and invoice files\n\nHave an analytical mindset and be able to identify errors, patterns and inconsistencies\n\nCommunicate fluently in Danish and English, both written and spoken\n\nBe structured and solution-oriented, even when handling several cases at the same time\n\nBe comfortable working independently while also enjoying close collaboration with colleagues\n\nExperience from the finance, accounting, invoicing, payments or financial services sector is considered a strong advantage, as it will help you understand our customers' processes and the type of data and transactions you will encounter.\nIf you also speak German or French, we consider that a strong advantage.\nTo thrive in this role\nYou don't need to be the person who already knows the answer to every question. What matters is that you're willing to find it. You're service-minded, curious, and enjoy the combination of working with people and solving problems.\nThis is an opportunity to develop your technical expertise while building a deeper understanding of digital financial processes, data flows and customer solutions - all while helping create a great customer experience.\nDo you want to join our journey?\nSimple! Apply below, we review applications on an ongoing basis.","description_format":"text","description_chars":3549,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Danish","level":"All levels","optional":false},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Denmark","iso":"DK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management"],"lifecycle":[{"event":"open","at":"2026-09-11T19:44:27Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.369,"p_room":0.28,"age_days":61,"expected_fill_days":28,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/inexchange-technical-support-specialist","json_url":"https://alion.io/job/inexchange-technical-support-specialist.json","meta":{"generated_at":"2026-11-10T04:10:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9775,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":681091},"rest":"https://alion.io/mcp/rest/get_company?id=681091"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finexchange-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finexchange-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finexchange-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inexchange-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finexchange-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":765282}},{"tool":"search_jobs","arguments":{"company":"inexchange.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":765282},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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