{"id":1154276,"url":"https://alion.io/job/infermedica-customer-solutions-partner-2","title":"Customer Solutions Partner","company":{"id":48088,"name":"Infermedica","domain":"infermedica.com","url":"https://alion.io/company/infermedica","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Traffit","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"FHIR","optional":false},{"name":"HL7","optional":false},{"name":"Jira","optional":false},{"name":"Miro","optional":false},{"name":"Rest API","optional":false}],"status":"closed","first_seen_at":"2026-09-23T08:38:53Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-24T00:34:37Z","board_verified":false,"closed_at":"2026-10-24T00:34:37Z","days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"We're looking for a Customer Solutions Partner to own the full customer journey - from pre-sales solution design through implementation, go-live, and long-term adoption. You'll work with health insurers, telehealth providers, hospital networks, and national healthcare systems deploying our AI-powered symptom assessment and triage platform. You'll report to the Head of Customer Solutions & Delivery (Wojtek) and work closely with the Chief Customer Officer (Alicja).\nBecause our platform is API-first and highly configurable, you'll need to connect business goals, clinical workflows, and technical implementation - mapping customer problems onto what our product can already do, not just taking feature requests at face value.\nYour mission is simple: help customers achieve measurable value from our products.\nSuccess in this role means:\nYour customers go live efficiently and achieve strong product adoption.\nYou continuously refine how we implement solutions based on your experience and customer feedback.\nExpansion opportunities are identified early and seamlessly shared with the commercial team.\nYou build trusted relationships with both customer stakeholders and internal teams.\nCustomers see you as a trusted partner and strategic advisor who helps them maximize the value of their investment.\nResponsibilities\n4+ years in Implementation, Solution Consulting, Technical Account Management, or similar client-facing role in B2B SaaS\nExperience leading full enterprise software implementations, especially for API-based products\nTrack record of co-designing solutions that drive business outcomes for customers - starting from the customer problem rather than the requested feature, and able to judge whether a given solution actually solves it\nConfidence running discovery workshops, whiteboarding sessions, solution scoping, and implementation planning\nExperience owning post-implementation adoption, account health, and long-term client relationships, not just delivery\nFamiliarity with REST APIs and basic integration concepts (authentication, data flows, webhooks, JSON)\nExperience running or contributing to Quarterly Business Reviews (QBRs) or other strategic customer engagements\nHigh ownership and a proactive, problem-solving mindset\nComfortable with usage dashboards and turning data into recommendations\nCRM experience (HubSpot or similar)\nStrong working knowledge of AI tools and the ability to apply them effectively for research, documentation, synthesis, client preparation, and process improvement\nFluent in English, written and spoken, with the ability to communicate clearly across technical and business audiences\nRequirements\nYour work will span three phases: pre-sales, implementation, and post-go-live.\nPartner with Business Development during discovery and solution design sessions\nValidate customer use cases, workflows, and implementation feasibility\nScope solutions, flag risks, estimate delivery effort\nSupport RFP responses on solution design and implementation\nLead customers from signed contract through implementation to go-live\nRun discovery workshops, perform solution design, and turn requirements into an implementation plan with milestones and owners\nDrive the implementation process on the customer side and help them translate their goals into a clear, actionable implementation approach\nAct as the customer's main point of contact for product and implementation questions\nUnblock issues as they come up; improve implementation playbooks and reusable delivery best practices\nTrack usage, KPIs, and outcomes; drive adoption and optimization\nCo-lead Quarterly Business Reviews with Enterprise Account Managers\nFlag expansion opportunities to the commercial team\nBenefits\nExperience with enterprise healthcare organizations (insurers, providers, hospital networks, public health systems)\nWorking knowledge of HL7/FHIR or healthcare interoperability\nGerman language skills\nExperience with Jira, Miro, Confluence, or similar tools","description_format":"text","description_chars":3973,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Machine Learning","Medical AI"],"lifecycle":[{"event":"open","at":"2026-09-23T19:31:21Z"},{"event":"close","at":"2026-10-24T00:34:37Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/infermedica-customer-solutions-partner-2","json_url":"https://alion.io/job/infermedica-customer-solutions-partner-2.json","meta":{"generated_at":"2026-10-28T23:53:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32828,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48088},"rest":"https://alion.io/mcp/rest/get_company?id=48088"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfermedica-customer-solutions-partner-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfermedica-customer-solutions-partner-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfermedica-customer-solutions-partner-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infermedica-customer-solutions-partner-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfermedica-customer-solutions-partner-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1154276}},{"tool":"search_jobs","arguments":{"company":"infermedica.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1154276},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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