{"id":1641716,"url":"https://alion.io/job/infillion-sr-manager-client-success","title":"Sr Manager, Client Success","company":{"id":673941,"name":"Infillion","domain":"infillion.com","url":"https://alion.io/company/infillion","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-08-25T08:00:30Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-24T15:11:05Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"About the Company \nInfillion is the first fully composable advertising platform, built to solve the complexity, waste, and opacity in the digital media ecosystem of the last decade. Born from $750 million in investment and the unification of category-defining technologies, including MediaMath, TrueX, Gimbal, Drawbridge, and most recently Catalina, Infillion engineered these powerful assets into scores of interchangeable, agentic-ready components. \nInfillion provides a single, flexible infrastructure that serves media buyers, tech decision-makers, and media sellers. Whether through white-glove managed service, self-service control, or API-based automation, Infillion empowers businesses to execute their unique strategies with zero-hop efficiency, proprietary AI logic, and radical data transparency. Headquartered in New York City, with employees located globally in the US, Costa Rica, and Europe, Infillion powers the world's leading brands, agencies, and platforms. Learn more at www.infillion.com.\nAbout the Job: \nWe are seeking an experienced and dedicated individual to join Infillion as a Sr. Manager, Client Success. This person is a leader, responsible for driving upsell, cross-sell growth, and retention for Midwest region clients in close partnership with Sales and plays a crucial role in ensuring day-to-day client satisfaction post-sale. They will oversee both self-service programmatic clients and managed service relationships..\nWhat you'll be doing:\nManage and nurture strategic relationships with Infillion's largest regional clients across the Infillion suite of programmatic and managed service media solutions\nServe as a senior client-facing representative for the West Client Success team\nPartner with regional sellers and sales leads in client meetings and events\nProvide guidance to more junior members of the Client Success team\nProvide training on team processes\nParticipate in and provide guidance as needed for RFP responses\nDevelop QBR collateral, client presentations, and ad hoc deliverables to support client engagement\nCreate bespoke upsell and cross-sell strategies based on client performance and business objectives to grow revenue and retain business amongst regional accounts\nEnsure campaigns launch successfully, pacing and delivery goals are met, and client expectations are consistently exceeded\nBuild trust and deep relationships with Sales, Ad Operations, Product, Analytics, and Marketing teams to guide cross-functional projects on behalf of Client Success and influence solutions roadmap \nSupport clients transitioning between self-service and managed service models by facilitating value conversations and seamless onboarding\nEducate clients on new platform capabilities, media products, targeting solutions, measurement offerings, and industry best practices to drive adoption and campaign success\nAnalyze campaign performance for large clients and provide strategic recommendations focused on optimization, efficiency, and achieving client KPIs\nIdentify opportunities to improve Client Success team workflows and operational efficiency by creating, refining, and scaling internal processes\nMaintain strong knowledge of the programmatic advertising ecosystem, including DSPs, data integrations, targeting methodologies, measurement solutions, and campaign performance metrics.\nWho you Are: \nProactive and capable of leading meetings and developing sales pitches without significant oversight\nCommitted to continuous learning in a collaborative environment.\nAn excellent communicator, capable of distilling key partnership concepts for a diverse audience.\nComfortable working in a fast-paced, dynamic, and collaborative environment.\nA team player who values collaboration and mutual success.\nWhat you have: \nExperience managing high-spend, cross-product clients, dealing with key agency stakeholders, and presenting to buyers\nDeep fluency with account retention and growth tactics\nExperience partnering with media sellers to drive revenue\nExperience in online advertising account management, sales strategy, and/or brand management\nA bachelor’s degree\n4 - 7 years experience at an advertising agency or digital publisher \nExcellent listening, negotiation, presentation, written and verbal communication skills\nStrong analytical skills\nMust be comfortable with MS Excel, data analysis, and internet technologies\nBenefits & Perks\nIt’s no secret that we work hard, but we also strive to create an office environment where the lines between work and play are blurred. This means we offer these great perks to help keep our team healthy, productive, and happy.\nBase salary of $80,000 - $90,000 plus commission with on target annual earnings of $114,000 - 128,000\n100% company-paid health, dental, and vision coverage for you and your dependents\nCompany-paid life insurance, short-term, and long-term disability\nUnlimited paid time off - we trust your discretion\nOpportunities for profit sharing, bonuses, and ownership\n401k plan \nCell phone reimbursement\nWe are committed to an inclusive and diverse work environment. Infillion is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.","description_format":"text","description_chars":5376,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Advertising","Geospatial Analytics"],"lifecycle":[{"event":"open","at":"2026-10-01T22:22:49Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.625,"p_room":0.35,"age_days":59,"expected_fill_days":28,"reasons":["conf:3","urgency","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/infillion-sr-manager-client-success","json_url":"https://alion.io/job/infillion-sr-manager-client-success.json","meta":{"generated_at":"2026-10-24T16:15:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23431,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673941},"rest":"https://alion.io/mcp/rest/get_company?id=673941"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfillion-sr-manager-client-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfillion-sr-manager-client-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfillion-sr-manager-client-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infillion-sr-manager-client-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfillion-sr-manager-client-success"}]}