{"id":332432,"url":"https://alion.io/job/infinidat-senior-solutions-engineer","title":"Senior Solutions Engineer","company":{"id":49192,"name":"Infinidat","domain":"infinidat.com","url":"https://alion.io/company/infinidat","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waltham, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":211000,"max":221000,"currency":"USD","period":"year","gross":null,"usd_annual":221000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Hyper-V","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Podman","optional":false},{"name":"Python","optional":false},{"name":"Ubuntu","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-10T07:37:58Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-11-04T06:15:26Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":85},"description":"Description\nAt Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge storage platforms that redefine performance, reliability, and cyber resilience at scale. Infinidat's Professional Services team develops and maintains a portfolio of enterprise storage management tools. These tools are deployed at enterprise accounts worldwide and are actively used by customers for production data operations.\nThis role owns the customer-facing half of the full product lifecycle: presales technical evaluations and demonstrations, customer installs and onboarding, field troubleshooting, lab environment operation, acceptance testing, and first-line exception triage. You are the person customers meet during a proof-of-concept, the person on the call when something breaks at 2AM during a cutover, and the person who signs off that a release is ready to ship.\nThe role requires genuine technical depth - you need to read Python tracebacks, understand how InfiniBox storage is presented to Linux, Windows, AIX, Solaris, ESX, Hyper-V, and Oracle Linux VM hosts, and diagnose failures in environments you cannot always reproduce in a lab. It also requires customer-facing composure: the ability to explain complex behavior clearly, manage a live incident with a customer on the line, and run a compelling presales demo for a technically skeptical audience.\nResponsibilities\nCustomer Lifecycle\nLead presales technical evaluations and demonstrations for AADM, SnapSync, IPAT, and the Ansible Collection - you present the tools, explain the architecture, and answer hard questions\nOwn customer onboarding and initial installation across the portfolio\nProvide hands-on troubleshooting support in customer environments, including on-site engagement when remote resolution is not possible\nServe as the technical escalation point between customers and the engineering team\nQuality and Lab Operations\nOwn the lab environment: stand up, configure, and maintain InfiniBox arrays and heterogeneous host environments (Linux, Windows, AIX, Solaris, ESX/vCenter, Hyper-V, OLVM) used for development and acceptance testing\nExecute and maintain the acceptance test matrix for each release across all supported platforms\nPerform first-line triage of field exceptions for AADM and SnapSync; analyze tracebacks, console output, and log files to identify root cause before escalating to engineering\nValidate release candidates against acceptance criteria before promotion to stable\nProcess and Operations\nMaintain the Jira triage queue: file, classify, and prioritize incoming exceptions and customer-reported issues\nDocument lab procedures, known issues, and workarounds\nContribute to release notes and customer-facing documentation\nRequirements\nAt least 5 years in a technical field role: solutions engineering, field applications engineering, professional services, or technical support at an enterprise storage or infrastructure vendor\nEnterprise storage background: demonstrated hands-on experience with block storage, NAS, replication, and host connectivity via FC or iSCSI\nWorking proficiency with Linux (RHEL/Rocky/Ubuntu) and Windows Server in storage-connected environments; practical experience with at least one of AIX, Solaris, VMware ESX/vCenter, or Hyper-V\nAbility to read Python tracebacks and log files to diagnose failures - you do not need to write production code, but you must be able to follow a stack trace and understand what went wrong\nDirect experience running presales demos or proof-of-concept evaluations as a primary technical resource\nExperience with on-site customer installs or hands-on deployments of enterprise software - Strong written and verbal communication; remote-first team with frequent async collaboration\nPreferred\nDirect Infinidat InfiniBox experience (as a customer, partner, or employee)\nExperience with Ansible or infrastructure automation tools in a customer-facing context\nPodman or container deployment and operational experience\nFamiliarity with Jira or similar issue tracking for triage workflows\nExperience operating in environments with Infinimetrics or comparable performance monitoring platforms\nAnnual salary range : $211K-$221K\nAbout infinidat\nInfinidat’s enterprise storage portfolio provides global Fortune 500 enterprises and service providers with best-in-class solutions for primary storage, next-generation data protection, disaster recovery, business continuity, and cyber resilience. Infinidat’s acclaimed InfuzeOS is the one of the most flexible and complete enterprise software-defined storage architectures in the industry. We recently announced powerful enhancements, an exSee best practices tensive expansion, and the dynamic evolution of our award-winning G4 enterprise cyber and AI storage solutions! Not only didInfinidat win over 40 awards in 2025, but was named a Gartner® Peer Insights™ Voice of the Customer Award for Primary Storage for the 7th time!","description_format":"text","description_chars":4935,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems"],"lifecycle":[{"event":"open","at":"2026-09-05T17:30:42Z"},{"event":"open","at":"2026-09-07T17:35:16Z"},{"event":"close","at":"2026-09-08T11:35:25Z"},{"event":"reopen","at":"2026-09-08T14:35:25Z"},{"event":"reopen","at":"2026-09-24T16:54:50Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.814,"p_room":0.36,"age_days":85,"expected_fill_days":47,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":221000,"is_top_pay":true},"html_url":"https://alion.io/job/infinidat-senior-solutions-engineer","json_url":"https://alion.io/job/infinidat-senior-solutions-engineer.json","meta":{"generated_at":"2026-11-04T08:55:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13881,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49192},"rest":"https://alion.io/mcp/rest/get_company?id=49192"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfinidat-senior-solutions-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfinidat-senior-solutions-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfinidat-senior-solutions-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infinidat-senior-solutions-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfinidat-senior-solutions-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":332432}},{"tool":"search_jobs","arguments":{"company":"infinidat.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":332432},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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