{"id":3293637,"url":"https://alion.io/job/infinite-call-center-customer-service-representative-2","title":"Call Center Customer Service Representative","company":{"id":1886342,"name":"Infinite Computer Solutions","domain":"infinite.com","url":"https://alion.io/company/infinite-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BrassRing","truth_index":{"grade":"B","score":75,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-12T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T18:22:46Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"The Customer Service Representative (CSR) will be responsible for handling inbound calls, chats, and secure messages from healthcare providers or their authorized representatives. The CSR will assist with inquiries related to benefits, eligibility, claims, authorizations, and other support services. This position requires the ability to work across various systems, deliver exceptional customer service, and ensure compliance with privacy and regulatory standards including HIPAA and other applicable guidelines.Key Responsibility\nRespond to provider inquiries related to:\nBenefits, eligibility, and claim status\nClaim research and Explanation of Benefits (EOB)\nAuthorizations and provider directory inquiries\nNavigation support and promotion of the provider self-service portal\nUtilize internal systems and tools (via secure access methods) to retrieve and update information.\nDocument all interactions accurately in the designated call/chat tracking systems.\nEscalate unresolved cases to the appropriate internal departments.\nComplete all post-interaction tasks, including memos and detailed notes.\nCommunicate clearly, concisely, and professionally with healthcare providers.\nPromote the effective use of self-service tools and digital resources.\nAdhere to all privacy laws and regulatory compliance requirements.\nMeet performance targets and service level agreements (SLAs).\nRequired Qualification\nHigh school diploma or equivalent (mandatory)\nSome college education or a completed degree (preferred)\nStrong command of the English language (verbal and written)\nBasic knowledge of Windows OS and Microsoft Office tools\nRequired Experience\n1-2 years of customer service experience (preferably in healthcare or insurance)\nExperience working in a call center or support environment\nFamiliarity with claims processing systems and provider portals (preferred)\nBehavioral Attributes\nEmpathy: Understands and acknowledges provider concerns\nProfessionalism: Maintains a calm and respectful tone under pressure\nAccountability: Takes ownership of responsibilities and outcomes\nAdaptability: Flexible with process changes and system updates\nConfidentiality: Complies with data privacy standards and regulations\nCompetencies\nExcellent Communication: Ability to articulate clearly and listen actively\nProblem Solving: Uses logic and reasoning to resolve issues effectively\nTechnical Proficiency: Comfortable navigating multiple systems and platforms\nTime Management: Handles tasks efficiently while meeting deadlines\nCustomer Centricity: Focused on delivering a positive provider experience\nTeam Collaboration: Works well with others and contributes to team success","description_format":"text","description_chars":2657,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated 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