# Client Tech Support Engineering - Associate

Job Description - Endpoint Solutions Lead (EUC Tower) Experience: 8 - 11 yearsRole Overview The Endpoint Solutions Lead is a senior, hands-on technical role responsible for driving day-to-day engineering excellence across the Endpoint (EUC) tower, spanning:Windows Endpoint (SCCM / Intune) Apple Endpoint (JAMF / macOS / iOS) VDI (Citrix / AWS WorkSpaces / AppStream) Print Services (Enterprise Print Infrastructure) Working closely with the Endpoint Solutions Manager, the Lead acts as the senior-most hands-on engineer in the tower - owning complex technical delivery, mentoring L1/L2/L3 engineers, driving automation, and acting as the first point of technical escalation (L2/L3) before issues are routed to the Manager for L3/L4 or client-level escalation.Key Responsibilities Technical Delivery & Hands-On EngineeringTake end-to-end technical ownership of day-to-day delivery across:Device management (Windows & Apple) VDI platforms (Citrix / AWS) Print infrastructure Ensure services meet SLA / KPI targets and security & compliance standards Execute and validate complex changes, upgrades, and migrations Support continuous service stability and improvement initiatives Technical Leadership

- **Id**: 3847228
- **Url**: <https://alion.io/job/infinite-computer-solutions-client-tech-support-engineering-associate>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Experience years min**: 8
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T00:00:00Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-07T04:28:23Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 5872
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Marine & Ocean Engineering, IT Consulting & Digital Transformation, IT Outsourcing & Dedicated Teams

## Company

- **Id**: 1886342
- **Name**: Infinite Computer Solutions
- **Domain**: infinite.com
- **Url**: <https://alion.io/company/infinite-com>
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: BrassRing

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 30
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 30
- **Computed at**: 2026-11-06T05:58:05Z

## Technologies

- **Active Directory** — Optional: no
- **AWS** — Optional: no
- **Azure** — Optional: no
- **Incident Management** — Optional: no
- **ITIL** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **PowerShell** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Experience years min**: 8
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: yes

## Lifecycle

- Event: open; At: 2026-11-06T01:11:20Z

## Visa

- Country: GB; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: Licensed UK visa sponsor (Skilled Worker); Route: Skilled Worker

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 30
- **Reasons**: conf:0, stale_co, velocity, win:early, comp:brand
- **Computed at**: 2026-11-06T05:58:05Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.