# Client Tech Support - Sr Associate I

Job Description - L2 Enterprise Monitoring Engineer Role Overview The L2 Enterprise Monitoring Engineer is responsible for advanced monitoring, incident analysis, and troubleshooting across infrastructure, applications, and network layers. This role acts as the primary resolver group for monitoring-triggered incidents and plays a key role in reducing alert noise, improving monitoring effectiveness, and driving faster resolution. L2 engineers are expected to go beyond SOPs-analyze, fix, and improve. Key ResponsibilitiesAdvanced Monitoring & Event Analysis Perform deep analysis of alerts generated from enterprise monitoring tools (SolarWinds, SCOM, Dynatrace, etc.) Correlate multiple alerts/events to identify underlying issues (avoid symptom-based handling) Fine-tune alert thresholds and suppress false positives Identify gaps in monitoring coverage and recommend improvements Incident Troubleshooting & ResolutionTake ownership of P2/P3 incidents and support P1 (Major Incidents) Perform detailed troubleshooting across:Servers (Windows/Linux) Network (connectivity, latency, packet loss) Applications (availability, performance) Execute standard fixes, workarounds, and recovery actions E

- **Id**: 3855152
- **Url**: <https://alion.io/job/infinite-computer-solutions-client-tech-support-sr-associate-i>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T00:00:00Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-07T20:54:09Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 3564
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: IT Consulting & Digital Transformation, IT Outsourcing & Dedicated Teams

## Company

- **Id**: 1886342
- **Name**: Infinite Computer Solutions
- **Domain**: infinite.com
- **Url**: <https://alion.io/company/infinite-com>
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: BrassRing

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 30
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 28
- **Computed at**: 2026-11-07T05:47:08Z

## Technologies

- **AppDynamics** — Optional: no
- **AWS** — Optional: no
- **Azure** — Optional: no
- **Bash** — Optional: no
- **DNS** — Optional: no
- **Dynatrace** — Optional: no
- **Incident Management** — Optional: no
- **ITIL** — Optional: no
- **Kibana** — Optional: no
- **Linux** — Optional: no
- **Nagios** — Optional: no
- **PowerShell** — Optional: no
- **Python** — Optional: no
- **Splunk** — Optional: no
- **TCP/IP** — Optional: no
- **Windows** — Optional: no
- **Zabbix** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: yes

## Lifecycle

- Event: open; At: 2026-11-06T05:51:48Z

## Visa

- Country: GB; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: Licensed UK visa sponsor (Skilled Worker); Route: Skilled Worker

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 28
- **Reasons**: conf:1, stale_co, velocity, win:early, comp:brand
- **Computed at**: 2026-11-07T05:47:08Z

---
[Page](https://alion.io/job/infinite-computer-solutions-client-tech-support-sr-associate-i) · [JSON](https://alion.io/job/infinite-computer-solutions-client-tech-support-sr-associate-i.json)

Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.