{"id":4193006,"url":"https://alion.io/job/infinite-computer-solutions-field-tech-lead","title":"Field Tech Lead","company":{"id":1886342,"name":"Infinite Computer Solutions","domain":"infinite.com","url":"https://alion.io/company/infinite-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"BrassRing","truth_index":{"grade":"B","score":75,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BeyondTrust","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T19:53:55Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T19:53:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Lead Field Engineer - Level 3\nRole LevelExperienceL3 / Hub Lead8+ years, including team leadership Role Summary\nThe Lead Field Engineer provides technical and operational leadership for one or more field-service hubs. The role directs L1/L2 engineers, owns major field incidents and VIP escalations, manages site coverage and readiness, and ensures performance across break/fix, IMACD, clinical endpoint support, refresh waves, assets, stock rooms and emergency operations.Key Responsibilities\nLead daily field operations for the assigned hub, balancing dedicated Tier 1 coverage with dispatch to Tier 2 and Tier 3 sites.\nOwn technical escalation for P1/P2, VIP, command-center and patient-care-impacting incidents; coordinate incident bridge participation, field workstreams, executive updates and restoration validation.\nMaintain schedules, on-call rosters, named escalation contacts and coverage continuity; ensure readiness for after-hours work, go-lives and declared emergencies.\nDirect complex troubleshooting across Windows, Mac, mobile, clinical endpoints, peripherals, A/V and network smart-hands; enforce support boundaries and engage the correct resolver group.\nCoordinate Field Engineering with Service Desk, Endpoint Engineering, networking, security, application support, biomedical engineering, facilities, logistics and approved OEM providers.\nPlan and govern quarterly hardware refresh waves, site sequencing, staffing, staging, deployment, data migration, exception management and completion reporting.\nEnsure IMACD requests, go-live coverage, new-hire onboarding, acquisition/site onboarding and at-the-elbow support are delivered to approved schedules.\nOwn hub-level asset, CMDB and stock-room controls, including tagging, reconciliation, lifecycle status, spares levels, secure storage, cycle counts and disposal evidence.\nReview ServiceNow queue health, aging, SLA risk, repeat dispatch, first-time-fix, CSAT and documentation quality; implement recovery and continuous-improvement actions.\nApprove technical runbooks, SOPs and knowledge articles; lead reverse-KT, skills assessment, training and mentoring for L1/L2 engineers.\nLead field participation in change, problem and major incident processes; ensure changes are authorized, validated and closed with evidence.\nPrepare weekly/monthly operational reporting and participate in hub-lead calls, operations reviews, refresh planning, service reviews and emergency-readiness reviews.\nConduct site readiness reviews and maintain the hub/site coverage register, risks, dependencies and escalation paths.\nPromote truck-roll avoidance, proactive endpoint health, standardization and automation while preserving the required on-site clinical support model.\nRequired Skills and Qualifications\n8+ years of field engineering, deskside or end-user computing experience, including 2+ years leading engineers or regional operations.\nDemonstrated ownership of major incidents, VIP escalations, field dispatch, on-call coverage and multi-site service delivery.\nAdvanced knowledge of Windows/macOS endpoints, Microsoft 365, identity, VPN, endpoint security, LAN/Wi-Fi troubleshooting and enterprise peripherals.\nWorking expertise with ServiceNow, CMDB, BeyondTrust, SCCM/MECM, Intune, Autopilot and JAMF; exposure to DEX tools such as SysTrack preferred.\nExperience planning hardware refreshes, IMACD, go-lives, asset audits, stock-room operations and OEM/warranty processes at enterprise scale.\nStrong understanding of ITIL incident, major incident, problem, change, knowledge, asset and configuration-management practices.\nHealthcare-provider experience strongly preferred, including clinical uptime, workstations on wheels, command centers, downtime procedures and regulated-site support.\nBachelor degree or equivalent experience. ITIL 4, Microsoft endpoint, JAMF, ServiceNow, HDI or project/leadership certification preferred.\nLeadership and Performance Expectations\nMaintain complete hub coverage and a reliable on-call roster with no uncovered shifts.\n Drive SLA attainment, CSAT, first-time fix, asset accuracy and refresh-wave completion.\nProvide clear ownership during major incidents, emergencies and cross-team escalations.\nBuild a documented, cross-trained team capable of consistent service across all assigned sites.\nIdentify service-quality, capacity and scope risks early and escalate with evidence and remediation plans.\n Working Conditions\nOn-site work at hospitals, clinics, offices, depots and affiliated facilities across South Carolina.\nSchedules may vary by hub. Tier 1 hospital coverage operates within a 07:00-19:00 ET window, with scheduled on-call outside that window.\nParticipation in 24x7 coverage during declared emergencies, disasters, cyber incidents, weather events and other major operational events.\nRegular local/regional travel and occasional extended-site dispatch; valid driver license, reliable transportation and ability to meet client badging requirements.\nAbility to lift, carry and install typical endpoint equipment and work in communications closets, stock rooms and active clinical environments.\nEmployment is subject to applicable background screening, drug testing, immunization, identification, privacy and security requirements for the assigned work location.","description_format":"text","description_chars":5270,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-11-12T19:53:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 691 · green card filings: 82","filings_12m":691,"filings_prev_12m":508,"green_card_filings_12m":82,"median_offered_wage_usd":110682,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-12T20:52:20Z"},"pay":null,"html_url":"https://alion.io/job/infinite-computer-solutions-field-tech-lead","json_url":"https://alion.io/job/infinite-computer-solutions-field-tech-lead.json","meta":{"generated_at":"2026-11-12T20:52:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":44119,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1886342},"rest":"https://alion.io/mcp/rest/get_company?id=1886342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfinite-computer-solutions-field-tech-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfinite-computer-solutions-field-tech-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfinite-computer-solutions-field-tech-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infinite-computer-solutions-field-tech-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfinite-computer-solutions-field-tech-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4193006}},{"tool":"search_jobs","arguments":{"company":"infinite.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4193006},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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