{"id":4261491,"url":"https://alion.io/job/infinite-computer-solutions-senior-endpoint-engineer","title":"Senior EndPoint Engineer","company":{"id":1886342,"name":"Infinite Computer Solutions","domain":"infinite.com","url":"https://alion.io/company/infinite-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"BrassRing","truth_index":{"grade":"B","score":75,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T15:37:53Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T15:37:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description - Field Engineer Manager (Hospital / Healthcare Environments)\nJob Type: ManagerExperience: 12+ Years\nLocation: Hospital / Healthcare Campuses (multi-site travel required)\nJob Summary\nThe Field Engineer Manager is responsible for leading the on-site IT support function across hospital and healthcare facilities, ensuring high availability of end-user devices and IT infrastructure in clinical and non-clinical areas.This role owns end-to-end delivery of the Field Engineering team - covering desktops, laptops, peripherals, network connectivity, and clinical workstation support - while ensuring minimal disruption to patient care areas. The Manager leads a team of Field Engineers across multiple hospital sites/campuses, drives SLA performance, manages vendor and asset lifecycle processes, and acts as the key IT escalation point for hospital administration, clinical department heads, and biomedical/clinical engineering teams.\nGiven the healthcare setting, the role requires strong awareness of infection control protocols, patient privacy and data security requirements, and the criticality of minimizing downtime for systems used directly in patient care (e.g., nursing stations, clinical workstations, mobile carts, and point-of-care devices).\nKey Responsibilities\n Field Engineering Delivery OwnershipOwn end-to-end delivery of on-site IT support across hospital/clinical and administrative locations\nEnsure the team effectively supports:Desktops, laptops, printers, mobile devices, and peripherals - including clinical workstations and mobile carts\nHardware, software, and connectivity troubleshooting across Windows/Mac and enterprise applications\nInstallation, configuration, and deployment of new IT hardware/software, including system upgrades and patching\nVPN, email, collaboration tools, and endpoint security software configuration\n\nDrive SLA compliance for incidents and service requests logged via the enterprise ticketing system (e.g., ServiceNow)\nEnsure accurate, timely ticket documentation and updates across the team\n Hospital & Clinical Environment SupportEnsure IT support activities are carried out with minimal disruption to patient care areas, wards, OT complexes, and nursing stations\nCoordinate closely with clinical engineering / biomedical engineering teams on shared or adjacent equipment (e.g., devices connecting to hospital network/EHR systems)\nEnsure team compliance with hospital infection control protocols, restricted access areas, and site-specific safety requirements when working in clinical zones\nPrioritize and expedite support for patient-care-critical systems and devices during incidents\nSupport IT readiness for new hospital wings, clinical department moves, and equipment rollouts\nMaintain awareness of healthcare data privacy and security requirements (e.g., HIPAA or local equivalents) in all field support activities\nTeam Leadership & Workforce ManagementLead, schedule, and manage Field Engineers across multiple hospital sites/campuses, including on-call and after-hours coverage\nRecruit, onboard, train, and mentor Field Engineers on hospital-specific protocols and technical skills\nConduct performance reviews, coaching, and career development planning\nBuild coverage rosters ensuring adequate on-site presence across shifts and locations, including emergency/on-call response\n Infrastructure Support & Escalation ManagementOversee support for basic network troubleshooting (LAN/Wi-Fi connectivity) across hospital facilities\nOversee server room activities, cabling, and device installation projects\nAct as the escalation point for complex issues, coordinating with network, security, infrastructure, and clinical engineering teams\nLead incident communication with hospital administration and clinical stakeholders during major disruptions\nDrive root cause analysis (RCA) and preventive action tracking for recurring field issues\nAsset & Inventory ManagementOwn IT asset, spare parts, and equipment inventory management across all supported hospital sites\nEnsure accurate device lifecycle records, asset documentation, and audit readiness\nManage vendor relationships for hardware procurement, repairs, and replacements\n Preventive Maintenance & Endpoint HealthDrive preventive maintenance programs and health checks across endpoints and peripherals, including clinical devices\nProactively identify potential issues and recommend improvements to reduce field incidents\nChampion endpoint health monitoring tools (e.g., Nexthink or similar) and Digital Employee Experience (DEX) initiatives\n User Support, Training & Stakeholder ManagementEnsure the team provides clear end-user guidance and training on IT tools and systems, including clinical staff\nAct as primary IT point of contact for hospital administration, department heads, and clinical leadership on field support matters\nPresent service performance, ticket trends, and improvement plans in governance/review meetings\nChampion a positive Digital Employee Experience (DEX) across clinical and non-clinical staff\nRequired Skills & Qualifications\n Technical & Field ExpertiseStrong background in on-site/field IT support - desktops, laptops, peripherals, and network connectivity\nSolid understanding of Windows/Mac operating systems, enterprise applications, and endpoint security tools\nExperience with ticketing systems (e.g., ServiceNow) and SLA-driven support delivery\nWorking knowledge of basic networking (LAN/Wi-Fi) and server room / cabling activities\nExposure to endpoint health monitoring tools (e.g., Nexthink or similar)\n Healthcare / Hospital Environment ExperiencePrior experience supporting IT in hospital or healthcare environments strongly preferred\nUnderstanding of clinical workflows and the criticality of minimizing downtime for patient-care systems\nFamiliarity with infection control protocols and site access requirements in clinical settings\nAwareness of healthcare data privacy/security requirements (e.g., HIPAA or local equivalents)\nAbility to coordinate with clinical/biomedical engineering teams on shared network-connected devices\nLeadership & People ManagementProven experience managing field engineering or on-site support teams across multiple locations\nStrong people leadership - hiring, coaching, performance management, and team development\nAbility to build and manage coverage rosters, including on-call and after-hours support\n Leadership & Soft Skills (Critical)Excellent customer service and communication skills, including with clinical staff and hospital leadership\nStrong troubleshooting, analytical, and decision-making skills under pressure\nStrong documentation and reporting skills\nOwnership mindset with a proactive, continuous-improvement orientation\nTime management and ability to prioritize across multiple sites and support requests\nWorking Conditions\nRequires travel to multiple hospital sites, clinical departments, and administrative locations\nMay involve lifting and installation of IT equipment, including in clinical/patient-care areas\nParticipation in and oversight of on-call or after-hours support, including emergency response for patient-care-critical incidents\nMust be comfortable working within hospital protocols, restricted-access clinical zones, and infection control requirements\nExperience & Education\n10+ years of overall experience in IT field engineering / on-site technical support\n3+ years in a leadership role managing field engineers or on-site support teams, ideally in a hospital/healthcare setting\nBachelor's degree in IT, Computer Science, or a related field (or equivalent experience)\nITIL Foundation certification preferred\nKey Performance Indicators (KPIs)\nSLA adherence for field incidents and service requests\nUptime and availability of patient-care-critical systems and clinical workstations\nTicket resolution time and first-visit resolution rate\nAsset lifecycle accuracy and audit readiness\nReduction in repeat/recurring field incidents\nEnd-user and clinical staff satisfaction (CSAT / DEX scores)\nWhat Good Looks Like in This Role\nHospital IT field operations run reliably with minimal disruption to patient care\nField Engineers are well-trained on both technical skills and hospital-specific protocols\nClinical staff and hospital leadership have strong confidence in IT field support responsiveness\nProactive preventive maintenance reduces recurring incidents on clinical and non-clinical devices\nAsset management and vendor coordination are audit-ready and 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