{"id":3813605,"url":"https://alion.io/job/infinite-computer-solutions-senior-technical-support-specialist","title":"Senior Technical Support Specialist","company":{"id":1886342,"name":"Infinite Computer Solutions","domain":"infinite.com","url":"https://alion.io/company/infinite-com","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"BrassRing","truth_index":{"grade":"B","score":75,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T15:28:11Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T01:50:01Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Role Summary: Senior Citrix Engineer (L3)We are looking for a seasoned Citrix professional with 12+ years of IT experience, including at least 8 years in Citrix administration, to own the stability, performance and evolution of an enterprise Citrix Virtual Apps and Desktops environment across on-premises and Citrix Cloud. The role calls for deep hands-on expertise in StoreFront, Director, License Server, WEM, NetScaler and ADM; MCS and PVS provisioning; FSLogix profile management; Cloud Connectors; third-party application publishing; and hypervisor platforms including XenServer, VMware vCenter/ESXi and Hyper-V, along with working knowledge of Azure Virtual Desktop.\nAs the L3 escalation point, you will resolve critical, high-priority and outage incidents, lead complex changes and migrations, and drive problem management, post-incident reviews and RCA to eliminate recurring issues. You will partner with vendors and other technology teams to isolate complex problems, uphold documentation quality, SLAs and operational metrics, and drive automation through scripting. You will also mentor the team through technical trainings and workshops, contribute to new customer onboarding discussions, and help design scalable, resilient infrastructure solutions while maintaining excellent customer satisfaction.\nWhat You will do :\nMinimum IT experience is 12 years\nMinimum 8 Years Of Experience As Citrix Administration.\nAdmin, Operate and Manage Citrix products\nExperience in latest Citrix Virtual Apps and Desktops\nExcellent knowledge in Citrix Storefront, License Server, Director, WEM, NetScaler, ADM\nExperience in managing Citrix Virtual Apps and Desktops via Citrix Cloud\nExcellent knowledge in XenServer, VMware vCenter, ESXi and Hyper-V\nExcellent knowledge of Citrix Cloud, Azure AVD\nExperience in Citrix cloud, Citrix cloud connector\nInstall and configure FS Logix.\nExperience in provisioning method using MCS technology.\nExperience in publishing third party applications.\nExcellent knowledge in PVS technology.\nL3 troubleshooting skills in Citrix environment\nGood in Scripting knowledge\nGood knowledge of AD, DNS, DHCP, Windows, Storage, Networking.\nKey Technical Skills & Responsibilities:\nResolve Critical/High/Outages Incidents\nInvolve in complex change and migration activities\nHandle Problem Management, Post Incident Reviews and RCA.\nReducing recurring issues using proactive problem management.\nIdentify and escalate issues in a timely manner to vendor according to process guidelines.\nLeverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.\nCollaborate with other technology teams in diagnosing and isolating the cause of complex issues.\nMaintain quality on case documentation, SLA timeframes and operational metrics.\nGenerate and Drive Automation within the team.\nImpart technical trainings to team members and wider group in organisation.\nConduct workshops for new and emerging technologies to help in business growth.\nInvolve in technical discussions for new customer onboarding\nExcellent written and verbal communication skills.\nCommitment to deliver high-quality product and solution support. \nMust achieve excellent customer satisfaction. \nTake ownership and work with high productivity and efficiency. Support other team members and seek their advice to make decisions on complex issues.\nAbility to design and implement scalable and resilient infrastructure solutions.\nFamiliarity with automation tools and scripting languages to streamline processes.\n Eligibility & QualificationWhat You Need To Bring :\nBE/ B.Tech/ M.Tech/ MSc/ MCA qualification or equivalent\nCertification for latest track on Citrix\nFlexible to work in 24X7 support environment along with Oncall\nITIL 4 Certified","description_format":"text","description_chars":3838,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-11-05T15:28:11Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/infinite-computer-solutions-senior-technical-support-specialist","json_url":"https://alion.io/job/infinite-computer-solutions-senior-technical-support-specialist.json","meta":{"generated_at":"2026-11-09T02:41:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":168,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1886342},"rest":"https://alion.io/mcp/rest/get_company?id=1886342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfinite-computer-solutions-senior-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfinite-computer-solutions-senior-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfinite-computer-solutions-senior-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infinite-computer-solutions-senior-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfinite-computer-solutions-senior-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3813605}},{"tool":"search_jobs","arguments":{"company":"infinite.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3813605},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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