{"id":2998736,"url":"https://alion.io/job/infinite-lambda-uk-account-manager-principal-consultant","title":"UK | Account Manager | Principal Consultant","company":{"id":681093,"name":"Infinite Lambda","domain":"infinitelambda.com","url":"https://alion.io/company/infinitelambda","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":143000,"period":"year","method":"role_seniority_country_cell","sample_n":37},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T14:17:36Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-25T06:58:57Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Account Manager (AM) is a key client partner and collaborative leader within Infinite Lambda. Responsible for owning and growing accounts, AMs play a crucial role in ensuring successful delivery, maintaining client satisfaction, and driving commercial outcomes. While AMs are expected to operate independently, they collaborate closely with delivery teams and seek support from Senior Account Managers when needed.\nThis role belongs to the Account Management Department, part of the broader Customer Success Division. AMs work cross-functionally with Engineering Excellence and Delivery Excellence teams, ensuring alignment between client goals and internal execution.\nThis role does not include direct reports but requires strong leadership through influence. You will collaborate with engineers, architects, analysts, project managers, and commercial teams to deliver measurable client outcomes and drive revenue growth.\nKey Objectives\nDrive sustainable, forecastable growth: Secure new business opportunities from assigned accounts, retain clients, and ensure their satisfaction through exceptional delivery.\n\nBuild enduring partnerships: Establish yourself as a trusted partner to clients, ensuring long-term collaboration and profitability.\n\nYou lead by example and foster a culture based on trust, empowerment, and excellence with your accounts and the teams you work with.\nDetailed Responsibilities\nClient Relationship Management\nDevelop and nurture strong relationships with assigned clients, serving as the main point of contact and advocate for their needs;\n\nUnderstand each client’s business objectives, challenges, and strategic goals to deliver tailored solutions that align with their vision;\n\nProactively establish Infinite Lambda as a trusted partner, consistently delivering tangible value and maintain client engagement ;\n\nFacilitate regular check-ins, quarterly business reviews, and strategic planning sessions to ensure alignment and promote long-term partnerships.\n\nAct as a cultural ambassador, fostering trust-based relationships that reflect Infinite Lambda’s values and create a positive, lasting experience for both clients and colleagues;\n\nChampion sustainable growth by aligning client success with long-term partnership and responsible use of data and AI technology.\n\nRevenue Growth & Account Development\nIdentify upselling and cross-selling opportunities within client environments;\n\nDrive renewals and contract discussions, with support from commercial leadership as needed;\n\nDrive financial performance by meeting revenue targets, securing competitive pricing, and maintaining consistent growth in gross margins and profitability;\n\nProactively manage opportunity pipelines, converting opportunities into measurable revenue.\n\nStrategic Account Planning\nDefine and implement account strategies in line with the direction provided by the Chief Customer Success Officer (CCO);\n\nCollaborate with sales, marketing, and delivery teams to develop comprehensive account strategies that leverage Infinite Lambda’s offerings and expertise;\n\nAnalyse client industries, competitors, and market trends to identify growth opportunities and mitigate risks;\n\nContribute insights to product and service development based on client feedback and market needs.\n\nSales Handover & Onboarding\nTake ownership of new accounts after contract signature;\n\nLead smooth client onboarding processes in coordination with delivery and sales.\n\nCollaboration & Internal Alignment\nCoordinate with project teams to ensure alignment on client deliverables, project timelines, and resource allocation;\n\nWork closely with project teams to identify opportunities for innovation or new initiatives within accounts;\n\nAct as the primary escalation point for client-related issues, ensuring swift and effective resolution while preserving relationships;\n\nProvide regular updates and insights to internal stakeholders, ensuring company-wide visibility on account health and performance.\n\nOperational Excellence\nMaintain high standards across account efficiency, revenue performance, and client experience;\n\nTrack KPIs: revenue growth, NPS, forecast accuracy, GSS/FSS;\n\nProduce at least two domain-relevant artefacts per year (e.g. case studies, blogs, market insights).\n\nCompensation and Performance Targets\nThe compensation for the Account Manager role is composed of a base salary and a variable component tied directly to performance. The variable portion is determined by success in three key performance indicators (KPIs):\nFinancial Accuracy & Stability: Ensuring accounts are managed with precision, budgets are adhered to, and financial processes are stable and reliable;\n\nNet Promoter Score (NPS): Driving client satisfaction and advocacy, as measured by their likelihood to recommend our services;\n\nAccount Revenue Growth and Sustain: Strategically fostering account growth through innovative solutions and long-term revenue stability.\n\nThis structure aligns rewards with results, ensuring performance excellence is recognised and incentivised.\nMeasurement Metrics\nThe success of the Account Manager role is evaluated based on the following categories:\nClient Satisfaction\nClient Feedback (NPS): Track satisfaction trends quarterly, ensuring consistent improvement from the baseline;\n\nReferrals & Testimonials: Secure at least one public recommendation or referral per client.\n\nRevenue Growth\nUpselling/Cross-selling Revenue\n\nRevenue Target Achievement\n\nGross Margin\n\nGrowth and Sustain Score (GSS)\n\nFinancial Stability Score (FSS)\n\nActivity & Productivity\nClient Interactions: Maintain consistent touchpoints through regular meetings and planning sessions.\n\nForecast Accuracy: Minimise the variance between initial forecasts and actual revenue.\n\nQualifications and Skills\nProven extensive experience in account management, client relationship development, and revenue growth;\n\nStrong ability to build inclusive, trusted relationships with business and operational stakeholders, grow toward engaging executive leadership, and create positive experiences;\n\nStrong consultative skills, with the ability to identify and address client needs proactively;\n\nExcellent problem-solving skills with a results-driven mindset;\n\nOutstanding communication, negotiation, and presentation skills;\n\nProficiency in analysing financial metrics and delivering data-driven insights;\n\nDemonstrated ability to manage multi-year accounts in a dynamic environment;\n\nHigh level of autonomy and capability to work with minimal oversight while delivering measurable results;\n\nExceptional collaboration and alignment skills, ensuring seamless interaction between clients and internal teams;\n\nCommitment to supporting sustainable growth.\n\n Submit your CV in English in PDF.\n\n Mind that as we are an international team, internal communication is in English.\n\n To ensure legislative compliance, applicants may be asked to provide up-to-date proof of a clean criminal record. Examples of said proof include extract n°3 of the Criminal Record (France), Büntetlen előélet (Hungary), Disclosure and Barring Service (DBS) check (UK), an extract from the Criminal Register (Slovakia), or a country-specific equivalent. Providing proof of a clean criminal record is the final step in the hiring process and will only be requested should the applicant accept an offer from Infinite Lambda.\nInfinite Lambda is an equal opportunity employer. Our inclusive culture celebrates diversity and treats everyone with dignity and respect. Accordingly, our selection process will never discriminate against applicants on the grounds of any characteristics, such as disability, age, gender, sexual orientation, family status, race, faith or other.","description_format":"text","description_chars":7695,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"London","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-21T11:33:48Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":5,"expected_fill_days":34,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/infinite-lambda-uk-account-manager-principal-consultant","json_url":"https://alion.io/job/infinite-lambda-uk-account-manager-principal-consultant.json","meta":{"generated_at":"2026-10-25T10:55:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15603,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":681093},"rest":"https://alion.io/mcp/rest/get_company?id=681093"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfinite-lambda-uk-account-manager-principal-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfinite-lambda-uk-account-manager-principal-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfinite-lambda-uk-account-manager-principal-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infinite-lambda-uk-account-manager-principal-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfinite-lambda-uk-account-manager-principal-consultant"}]}