{"id":3293591,"url":"https://alion.io/job/infinite-lead-system-engineer-4","title":"Lead System Engineer","company":{"id":1886342,"name":"Infinite Computer Solutions","domain":"infinite.com","url":"https://alion.io/company/infinite-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BrassRing","truth_index":{"grade":"B","score":75,"open_postings":34,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-28T05:59:10Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":153000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":30},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Okta","optional":false},{"name":"Python","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T02:59:21Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Job Description - L2/L3 Endpoint Engineer (JAMF / macOS / iOS MDM)Role Overview\nThe L2 Endpoint Engineer (Apple) is responsible for administration, support, and optimization of Apple device management platforms, primarily JAMF Pro, covering macOS and iOS/iPadOS devices.\nThis role includes device lifecycle management, application packaging & deployment, patching, policy enforcement, and compliance management. The engineer is expected to troubleshoot complex Apple endpoint issues and ensure a seamless user experience.Key Responsibilities\nJAMF Platform Administration\nAdminister and support JAMF Pro environment\nManage:Device inventory and smart groups\nPolicies and configuration profiles\nEnrollment workflows (DEP/Automated Device Enrollment)\n\nMonitor JAMF health, sync status, and device communication\nDevice Lifecycle Management (macOS & iOS)Handle end-to-end lifecycle:Enrollment (Automated & manual)\nProvisioning and configuration\nDecommissioning\n\nSupport:macOS devices (laptops/desktops)\niOS/iPadOS devices (iPhones, iPads)\n\nEnsure devices are compliant with corporate standards\nApplication Packaging & Deployment (macOS)Package and deploy applications using:PKG / DMG formats\nJAMF policies\n\nHandle:App testing and validation\nVersion upgrades and patching\n\nTroubleshoot installation failures and dependency issues\nPatch Management (macOS & iOS)Manage OS and third-party patching using JAMF\nDefine and deploy patch policies and schedules\nMonitor patch compliance and remediation\nTroubleshoot patch deployment failures\nPolicy & Configuration ManagementCreate and manage:Configuration profiles (Wi-Fi, VPN, security settings)\nRestrictions and compliance policies\n\nIntegrate with:Apple Business Manager (ABM)\nIdentity providers (Azure AD / Okta)\n\nEnsure alignment with security baselines\nIncident & Problem ManagementAct as L2 resolver for:Device enrollment failures\nApplication deployment issues\nPatch failures\nPolicy conflicts\n\nPerform root cause analysis for recurring issues\nEscalate to L3/vendor with proper logs when required\nAutomation & ScriptingUse scripting for automation:Bash / Shell scripting (primary for macOS)\nBasic Python (good to have)\n\nAutomate:Application deployments\nDevice configurations\nRemediation tasks\n\nCompliance, Reporting & DocumentationGenerate reports on:Device compliance\nPatch status\nApplication deployment success\n\nMaintain SOPs, runbooks, and knowledge base\nSupport audit requirements\nCollaboration & SupportWork with L1 team for triage improvements\nCollaborate with:Security teams (compliance & policies)\nIdentity teams (SSO, conditional access)\n\nProvide clear communication to end users and stakeholders\nRequired Skills & QualificationsTechnical Skills (Core)\nStrong hands-on experience in: JAMF Pro administration\nmacOS device management\niOS/iPadOS device management (MDM)\n\nGood understanding of:Apple Business Manager (ABM)\nAutomated Device Enrollment (DEP)\nApple Volume Purchase Program (VPP / Apps & Books)\n\nPackaging & ScriptingApplication packaging:PKG / DMG\n\nScripting:Bash / Shell (mandatory for macOS support mindset)\n\nIntegration KnowledgeIdentity integration:Azure AD / Okta (preferred)\n\nBasic understanding of:Certificates, profiles, and device trust\n\nProcess KnowledgeITIL processes:Incident, Problem, Change Management\n\nExperience in patch cycles and compliance reporting\nSoft SkillsStrong troubleshooting mindset (must understand Apple ecosystem behavior)\nClear communication with global users\nAttention to detail (Apple policies can be strict and sensitive)\nExperience & Education3-6 years of experience in Apple endpoint / JAMF support\nBachelor’s degree in IT or related field\nCertifications (good to have):JAMF 100/200\nApple Device Support\n\nKey Performance Indicators (KPIs)Device compliance rate (%)\nPatch compliance (macOS & iOS)\nApplication deployment success rate\nIncident resolution time (MTTR)\nReduction in repeat issues\nUser experience / CSAT","description_format":"text","description_chars":3909,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT 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