{"id":1958700,"url":"https://alion.io/job/infinite-pl-application-support-engineer","title":"Application Support Engineer","company":{"id":681096,"name":"Infinite PL","domain":"infinitepl.com","url":"https://alion.io/company/infinitepl","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOAP","optional":false},{"name":"AppDynamics","optional":true},{"name":"Grafana","optional":true},{"name":"ITIL","optional":true},{"name":"Kibana","optional":true},{"name":"Postman","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-08-12T09:33:49Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-10-11T18:36:11Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.\nInfinite pl ’s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.\nWe're not just players; we're game-changers.\nRole Overview:\nWe are looking for an Application Support Engineer to provide Level 2 operational support for production applications, APIs, integrations, and business transactions, ensuring incidents are quickly identified, investigated, resolved, or escalated.\nThe role is primarily operational and hands-on, with a focus on production availability, incident handling, proactive detection, SLA adherence, operational stability, and reduction of recurring incidents.\nKey Responsibilities:\nMonitor production applications and critical business transactions.\nInvestigate application errors, API failures, and integration issues.\nAnalyze application logs and error codes to determine incident cause.\nValidate end-to-end transaction flows across integrated systems.\nTroubleshoot REST/SOAP APIs and application integrations.\nPerform configuration checks and identify configuration-related issues.\nValidate production services following deployments or infrastructure changes.\nConduct release-impact assessments from an operational perspective.\nSupport production incidents and major incident investigations.\nCoordinate with development, integration, database, cloud, and external teams.\nCreate and manage incidents and service requests through Jira/ServiceNow.\nDocument troubleshooting findings and escalation details.\nMaintain application support runbooks and known-error documentation.\nPerform business transaction validation after incident recovery.\nSupport root-cause analysis and problem-management activities.\nPreferred Qualifications:\nBachelor's degree in Computer Science, Software Engineering, IT, or equivalent.\nExperience with enterprise applications and highly integrated environments.\nExperience with API gateways or integration platforms is advantageous.\nFamiliarity with AppDynamics, Grafana, Kibana, or similar tools.\nITIL Foundation preferred.\nRequired Technical / Professional Skills:\nApplication production support\nAPI troubleshooting\nREST and SOAP fundamentals\nHTTP status/error codes\nIntegration troubleshooting\nLog analysis\nSQL fundamentals for investigation\nPostman or equivalent API testing tools\nApplication configuration troubleshooting\nBusiness transaction tracing\nJira/ServiceNow ticket management\nRelease and deployment validation\nIncident and escalation 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