{"id":1958699,"url":"https://alion.io/job/infinite-pl-cloud-support-engineer","title":"Cloud Support Engineer","company":{"id":681096,"name":"Infinite PL","domain":"infinitepl.com","url":"https://alion.io/company/infinitepl","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"IAM","optional":false},{"name":"ITIL","optional":true},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-08-12T10:05:57Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-10-12T01:56:48Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.\nInfinite pl ’s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.\nWe're not just players; we're game-changers.\nRole Overview:\nWe are looking for a Cloud Support Engineer to provide day-to-day operational support, monitoring, and troubleshooting of GCP infrastructure supporting production services. The role ensures cloud services remain available, secure, properly configured, and recoverable.\nKey Responsibilities:\nMonitor and support GCP production infrastructure, including Compute Engine, Cloud Storage, IAM, VPC, load balancers, and related services.\nPerform daily health checks across cloud infrastructure.\nInvestigate infrastructure-related incidents and service degradation.\nTroubleshoot connectivity, VM, storage, IAM, firewall, networking, and resource-utilization issues.\nReview GCP Cloud Logging and Cloud Monitoring alerts and logs.\nExecute approved operational runbooks and recovery procedures.\nSupport incident resolution and participate in root-cause analysis.\nCoordinate with application, database, network, security, and cloud engineering teams during incidents.\nSupport backup, recovery, capacity, and availability activities.\nMaintain infrastructure operational documentation and troubleshooting procedures.\nEscalate defects or infrastructure changes requiring engineering intervention.\nSupport production changes and perform post-change validation.\nPreferred Qualifications:\nBachelor's degree in Computer Science, IT, Engineering, or equivalent.\nGoogle Associate Cloud Engineer certification preferred.\nITIL Foundation is an advantage.\nExperience supporting business-critical production environments.\nRequired Technical / Professional Skills:\nGoogle Cloud Platform fundamentals\nCompute Engine\nCloud Storage\nIAM and service accounts\nVPC networking\nFirewall rules and routing fundamentals\nLoad balancers\nCloud Logging\nCloud Monitoring\ngcloud CLI\nLinux administration fundamentals\nBasic scripting/automation\nIncident troubleshooting\nBackup and recovery concepts","description_format":"text","description_chars":2464,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics"],"lifecycle":[{"event":"open","at":"2026-10-06T14:22:54Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.413,"p_room":0.45,"age_days":58,"expected_fill_days":33,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/infinite-pl-cloud-support-engineer","json_url":"https://alion.io/job/infinite-pl-cloud-support-engineer.json","meta":{"generated_at":"2026-10-12T04:03:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6322,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":681096},"rest":"https://alion.io/mcp/rest/get_company?id=681096"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfinite-pl-cloud-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfinite-pl-cloud-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfinite-pl-cloud-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infinite-pl-cloud-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfinite-pl-cloud-support-engineer"}]}