{"id":3293563,"url":"https://alion.io/job/infinite-platform-operations-analyst","title":"Platform Operations Analyst","company":{"id":1886342,"name":"Infinite Computer Solutions","domain":"infinite.com","url":"https://alion.io/company/infinite-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BrassRing","truth_index":{"grade":"B","score":75,"open_postings":33,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":105000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":232},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"Ansible","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Dynatrace","optional":true},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T01:20:45Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Platform Operations Analyst\nThoriva · Remote · Full-Time\nThoriva, an Infinite Company, is seeking a Platform Operations Analyst to support the availability of the Education Platform. Acting as the first line of operational support for the Education Platform - this role is responsible for overnight and weekend monitoring of platform health, triage system and application alerts, executing recovery procedures, triggering and validating automated deployments, and escalating issues to higher-level support teams when appropriate.\nABOUT THE COMPANY\nThoriva is an AI technology company delivering intelligent, data-driven solutions to transform government operations. We combine AI solutions, commercial expertise, and complex business logic to address government and federal agencies’ biggest challenges.\nJOB SUMMARY\nAs Platform Operations Analyst, you play a critical role in ensuring platform availability, reliability, and continuity of service for consumers, clients, and business stakeholders. Success in this position requires strong attention to detail, sound judgment, adherence to established procedures, and the ability to respond effectively during incident situations. You will take action to ensure the Platform is performing at highest level of Availability and Performance. You will be working in a high pressure, dynamic, and fast paced environment.\nKey Responsibilities\nMonitor enterprise applications, infrastructure, services, and scheduled processing jobs; triage alerts and identify potential service disruptions or missed processing deadlines\n\nPerform first-level troubleshooting using dashboards, job history, logs, and documented checks to establish symptoms, affected services, urgency, and business impact\n\nExecute approved runbooks, automation routines, and recovery procedures. Start or restart services and rerun jobs after confirming required checks, authorization, and documented stop conditions\n\nValidate recovery by checking service health and expected processing results. Identify incomplete or unsuccessful recovery, and escalate when further action is required outside of the approved procedure\n\nCreate and maintain incident records with impact, actions taken, evidence, results, and follow-up items to enable clean hand-off to next-shift analysts without repeating work\n\nEscalate promptly according to incident severity, business impact, and documented thresholds. Follow the escalation path if the receiving team does not acknowledge\n\nTrack open incidents through resolution or an acknowledged hand-off. Provide concise operational updates and support technical teams during service disruptions and major incidents\n\nVerify completion of critical business processes and overnight jobs, including required outputs and dependencies, and report failures or delays\n\nPerform routine operational tasks and support scheduled maintenance within approved procedures\n\nManage multiple priorities simultaneously\n\nPrepare shift handoffs covering open incidents, processing status, upcoming deadlines, current issue owners, and required next actions\n\nIdentify recurring issues, noisy alerts, and gaps in runbooks. Contribute corrections and improvement suggestions through an established review process\n\nRequired Qualifications\nAssociate’s degree in information technology, Computer Science, Information Systems, or a related technical field; or equivalent combination of education and experience.\n\nWorking knowledge of Windows and Linux operating systems including knowledge of basic concepts such as services, processes, permissions, and application connectivity.\n\nFoundational troubleshooting skills, including the ability to identify symptoms by reviewing alerts, logs, and job histories.\n\nAbility to follow documented operational procedures and troubleshooting guides.\n\nExcellent oral and written communication and interpersonal skills.\n\nAbility to document technical work clearly, communicate status and impact, and provide actionable handoffs to other support staff\n\nStrong attention to detail and ability to prioritize concurrent issues based on business impact, urgency, and processing deadlines\n\nAbility to learn new tools and procedures, apply feedback, and remain methodical during incidents\n\nAvailability to work a rotating evening, overnight, weekend, and holiday schedule as required by this role\n\nPreferred Qualifications\n1-3 years of experience in IT operations, technical support, help desk, network operations center (NOC), production support, or related technical environments.\n\nBachelor’s degree in information technology, Computer Science, Engineering, or related discipline.\n\nExperience supporting enterprise applications or production environments.\n\nExperience with batch processing, job scheduling, processing dependencies, and validation of job outcomes\n\nCore competencies with Linux environments and command line troubleshooting\n\nExperience executing approved automation, scripts or deployment/recovery jobs through controlled tooling such as Azure DevOps, Harness, Ansible or equivalent platforms\n\nBasic knowledge and/or limited experience with 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