{"id":3293620,"url":"https://alion.io/job/infinite-senior-support-engineer-5","title":"Senior Support Engineer","company":{"id":1886342,"name":"Infinite Computer Solutions","domain":"infinite.com","url":"https://alion.io/company/infinite-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BrassRing","truth_index":{"grade":"B","score":75,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DICOM","optional":false},{"name":"HL7","optional":false},{"name":"ITIL","optional":false},{"name":"Oracle","optional":false},{"name":"PowerShell","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T01:34:56Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"Job Title: Senior Technical Support Engineer/ Senior Support EngineerExperience: 5-8 Years\nGrade : E3\nLocation: Bengaluru / Hyderabad 1st shift: 7am to 4pm and 2nd shift: 2pm - 11pm\nDomain: Healthcare (Radiology / Cardiology/ Ancillary Preferred)\nLocation: Bangalore/Hyderabad\nResponsibilities:\nAct as second-level escalation for complex imaging application and infrastructure issues.Perform root cause analysis across applications, network, server, database, and SSL layers.Manage VMware clusters, storage arrays, RIS/VNA systems, and cloud-hosted imaging workloads.Develop and maintain automation scripts (PowerShell, WMI) for monitoring and deployment.Collaborate with database administrators to optimize SQL/Oracle databases supporting imaging systems.Ensure high availability, disaster recovery, and cybersecurity compliance for imaging applications.Support and optimize dictation platforms (Powerscribe, Augnito, Dragon) and Image Viewer tools.Mentor junior engineers and enforce ITIL-based incident/problem management.\nSkills & Requirements:\n5+ years of experience in imaging application and IT infrastructure support.Advanced knowledge of VMware, cloud (Azure/AWS), storage (SAN/NAS), and server administration.Strong database troubleshooting skills (SQL queries, performance tuning).Experience with web services integration (SOAP/REST APIs) for imaging workflows.Proficiency in PowerShell/WMI scripting for automation and monitoring.Expertise in RIS, VNA, Image Viewer applications, and dictation platforms.Familiarity with advanced image post-processing workflows in radiology and cardiology.Knowledge on IHE Radiology and Cardiology Profiles.Strong expertise in PACS preferably in Change & Merge PACS systems and RIS platforms, including change and merge initiatives across multi-site healthcare environments.\nQualifications:\nBE in CSE, IT, or BME; MSc in Computer Science, Health Informatics, or Biomedical Engineering.\nCertifications:\nCCNA, ITIL, HL7, DICOM.","description_format":"text","description_chars":1971,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-26T20:57:12Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.437,"p_room":0.28,"age_days":68,"expected_fill_days":30,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/infinite-senior-support-engineer-5","json_url":"https://alion.io/job/infinite-senior-support-engineer-5.json","meta":{"generated_at":"2026-11-01T04:50:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7470,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1886342},"rest":"https://alion.io/mcp/rest/get_company?id=1886342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfinite-senior-support-engineer-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfinite-senior-support-engineer-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfinite-senior-support-engineer-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infinite-senior-support-engineer-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfinite-senior-support-engineer-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3293620}},{"tool":"search_jobs","arguments":{"company":"infinite.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3293620},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}