{"id":3293652,"url":"https://alion.io/job/infinite-senior-technical-support-specialist","title":"Senior Technical Support Specialist","company":{"id":1886342,"name":"Infinite Computer Solutions","domain":"infinite.com","url":"https://alion.io/company/infinite-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BrassRing","truth_index":{"grade":"B","score":75,"open_postings":34,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-07-14T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T09:52:04Z","board_verified":true,"closed_at":null,"days_open":106,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":106},"description":"SME Packet Core:-\n\nThe Network Operations Center SMEs primary responsibility is to assess, address, and evaluate technical skillset required of the NoC staff to ensure stability of the customer network infrastructure. The Network Operations Center SME provides overall expertise in the network operations functions.\n\nKey Responsibilities:\n\nTraining, Knowledge Transfer and Performance Evaluation-\n\nAbility to receive Project Specific technical training from the customer during the transition phase.\n\nTrain, develop the engineers by delivering the project specific training to ensure the effective operation of the NOC.\n\nEvaluate and assess the engineer’s performance on the training delivered.\n\nSystem and Process Management- Manage tools, systems, and procedures to ensure effective management of issues and customer satisfaction.\n\nOperational Management- NOC SME will manage and provide, as needed, hands-on technical support work related to the overall health and maintenance of the customer multiple Network environments.\n\nEscalation and Point of Contact- This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from Senior Leadership and other Managers.\n\nRequired Skills & Abilities\n\n8+ years of operational experience in handling Troubleshooting of Ericsson & Huawei Packet Core.\n\nReady to work in 24*7 Work environment and lead the operations for NoC.\n\nExperience in CISCO, HUAWEI, JUNIPER, NOKIA, and ERICSSON devices\n\nEPC Products - NFVI virtualized infrastructure, IMS (CSCF, MTAS, SBG), EPC (MME, EPG/PCEF, DNS, SAPC/PCRF), PGW, IMS, PCRF, SGSN, GGSN.\n\nPlans and executes technical tasks requiring specialist skills in EPC PACO Products (Signalling and Gateway s with all Flavors 2G, 3G, 4G 5G) / CLOUD professional area.\n\nExperience with troubleshooting tools, Trace log file analysis tools.\n\nFault identification/correction/ reporting skills on the subsystem and equipment\n\nStrong problem-solving ability\n\nGood working knowledge of UNIX or Linux operating systems\n\nWorks independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems.\n\nMay support areas by participating in emergency and 24/7 duty. Level 2 Technical Support for Packet Core.\n\nReview and prepare the relevant technical document i.e. RCA\n\nManage software upgrade and backups.\n\nAnalyse MOPs and preparation for Change Management activities Resolving Incidents in provided SLA .\n\nAvailable to handle customer technical queries all the time and ensure timely response.\n\nGood exposure in IMS architecture with all the nodes (P-CSCF, I-CSCF, S-CSCF, TAS, HSS) and end to end call flow including IMS Registration.\n\nSIP Call processing and SIP Supplementary Services & Telecom Protocols and technologies like SIP, SDP, DIAMETER, TCP/IP, HTTP, MGCP etc.\n\nGood experience in Packet Core Knowledgeable of telecommunications protocol and networks SS7, GSM (Call Flows/Protocols), GPRS (Call Flows/Protocols), UMTS (Call Flows/Protocols) VoIP\n\nIMS and SIP testing, SIP call flows, IMS (including CSCF servers) component testing.","description_format":"text","description_chars":3148,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-26T20:57:12Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-28T06:26:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.279,"p_room":0.28,"age_days":106,"expected_fill_days":28,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/infinite-senior-technical-support-specialist","json_url":"https://alion.io/job/infinite-senior-technical-support-specialist.json","meta":{"generated_at":"2026-10-28T11:00:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14373,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1886342},"rest":"https://alion.io/mcp/rest/get_company?id=1886342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfinite-senior-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfinite-senior-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfinite-senior-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infinite-senior-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfinite-senior-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3293652}},{"tool":"search_jobs","arguments":{"company":"infinite.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3293652},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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