{"id":3293471,"url":"https://alion.io/job/infinite-support-engineer-3","title":"Support Engineer","company":{"id":1886342,"name":"Infinite Computer Solutions","domain":"infinite.com","url":"https://alion.io/company/infinite-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BrassRing","truth_index":{"grade":"B","score":75,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T03:22:18Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Role: Manhattan Warehouse Management System (WMS) Support Consultant\nExperience: 2-5 years\nProject Type: Application Support\nWork Mode: Hybrid Mode\nJob Summary\nWe are looking for an experienced Manhattan WMS Support Consultant to support and enhance warehouse management operations. The candidate will be responsible for production support, incident management, root cause analysis, SQL-based investigation, and coordination with business stakeholders to ensure smooth warehouse operations.\nKey Responsibilities\nProvide L2/L3 application support for Manhattan WMS.\nAnalyze and resolve production incidents, service requests, and application issues within defined SLAs.\nPerform root cause analysis and implement permanent fixes for recurring issues.\nUse SQL, PL/SQL, and UNIX commands for data analysis and troubleshooting.\nSupport warehouse processes, including receiving, put-away, picking, packing, shipping, and inventory management.\nCoordinate with business users, technical teams, and stakeholders to resolve issues.\nParticipate in testing, deployment, release activities, and production go-live support.\nMaintain technical documentation, incident reports, and knowledge articles.\nIdentify opportunities for process improvement and automation.\nRequired 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