{"id":3293676,"url":"https://alion.io/job/infinite-technical-support-engineer","title":"Technical Support Engineer","company":{"id":1886342,"name":"Infinite Computer Solutions","domain":"infinite.com","url":"https://alion.io/company/infinite-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BrassRing","truth_index":{"grade":"B","score":75,"open_postings":34,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":94000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-06-03T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T18:50:36Z","board_verified":true,"closed_at":null,"days_open":147,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":147},"description":"Client Experience Migration Technical Support RepresentativeThe Client Experience Migration Technical Support Representative ensures the delivery of superior customer service by providing timely and efficient resolution of technical issues related to the Fiserv data center consolidation/migrations. This role involves troubleshooting, gathering details and screenshots, analyzing, and resolving escalated issues from clients and internal teams, thereby ensuring continuous client satisfaction. The position requires participation in off-hours support, including early mornings/late evenings and weekends (usually Sunday) as needed based on migration go live events.\nRequired Skills and Qualifications: \nExperience: 5+ years in a service desk or equivalent role at 2nd or 3rd level. \nTechnical Skills: \nStrong understanding of networking, security, and related infrastructure. \nHands-on experience with Windows Server administration and virtual machine management. \nITIL Knowledge: Familiarity with ITIL frameworks and best practices in service delivery. \nCommunication Skills: Excellent verbal and written communication. \nCustomer Focus: Proven ability to deliver superior client service and maintain satisfaction. \nTeamwork: Capable of working independently and within a multidisciplinary team. \nKey Responsibilities: \nTechnical Issue Resolution: \nDiagnose, analyze, and resolve complex technical issues escalated by clients by working with various technical teams. \nMaintain ownership of escalated cases and ensure timely resolution. Customer Service Excellence: \nDeliver exceptional support and maintain high levels of client satisfaction. \nCollaborate with clients to understand their needs and ensure effective solutions. \nSystem Administration: \nAdminister and support Windows Server platforms and virtualized environments. \nMonitor, maintain, and manage system performance and reliability. \nNetworking and Security: \nTroubleshoot network-related issues and ensure secure connectivity for clients. \nDocumentation and Reporting: \nDocument processes, incidents, and resolutions to maintain a robust troubleshooting database. \nCollaboration and Communication: \nWork closely with cross-functional teams, including product development, client WAN, program and project managers and engineering. \nCommunicate effectively with stakeholders to ensure alignment on solutions. \nPreferred Qualifications: Banking, financial applications, or core systems experience. \nNetwork/infrastructure support \nBackground/experience in Information Technology, Computer Science, or a related field. \n Additional Requirements:Participation in off-hours support, including early mornings/late evenings and weekends (usually Sunday) as needed based on migration go live events.","description_format":"text","description_chars":2756,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-26T20:57:12Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.217,"p_room":0.28,"age_days":147,"expected_fill_days":28,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/infinite-technical-support-engineer","json_url":"https://alion.io/job/infinite-technical-support-engineer.json","meta":{"generated_at":"2026-10-28T20:16:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28132,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1886342},"rest":"https://alion.io/mcp/rest/get_company?id=1886342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfinite-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfinite-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfinite-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infinite-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfinite-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3293676}},{"tool":"search_jobs","arguments":{"company":"infinite.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3293676},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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