{"id":3293524,"url":"https://alion.io/job/infinite-technical-support","title":"Technical Support","company":{"id":1886342,"name":"Infinite Computer Solutions","domain":"infinite.com","url":"https://alion.io/company/infinite-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BrassRing","truth_index":{"grade":"B","score":75,"open_postings":31,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":115000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-02T18:29:23Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Job Description:\nAbout your role:\nAs a Client Tech Support Engineering Professional you will play a critical role in providing technical support to our clients. Your contributions will help ensure client satisfaction and facilitate the smooth operation of our services. You will work closely with clients to troubleshoot and resolve issues, collaborate with internal teams to improve support processes, and maintain accurate documentation. You will be part of a dedicated team committed to delivering outstanding support experiences to our clients.\nWhat you'll do:\nProvide technical support to clients and resolve issues in a timely manner.\n\nCollaborate with internal teams to ensure client issues are addressed efficiently.\n\nDocument and track client interactions and solutions in the support database.\n\nAssist in the development and improvement of support processes and tools.\n\nMaintain and update IT support documentation, FAQs, and training materials.\n\nManage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.\n\nResponsibilities listed are not intended to be all-inclusive and may be modified as necessary.\n\nExperience you'll need to have:\n3+ years of experience in technical support and client service\n\n1+ year(s) of experience in troubleshooting technical issues related to hardware, software, and network connectivity\n\n1+ year(s) of experience with 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