{"id":1583386,"url":"https://alion.io/job/infinitum-customer-quality-rma-engineer","title":"Customer Quality & RMA Engineer","company":{"id":2066572,"name":"Infinitum","domain":"goinfinitum.com","url":"https://alion.io/company/goinfinitum","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2884},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-21T22:05:28Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-06T20:13:52Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Customer Quality & RMA Engineer\nJob Description\nCompany Overview\nInfinitum Electric is a technology company pioneering the next generation of axial flux electric motors - lighter, more efficient, and more sustainable than conventional motor designs. Our motors are deployed in mission-critical applications for leading customers including hyperscale data center operators and industrial OEMs. As we scale rapidly in revenue, our Quality function is the backbone of customer trust and product integrity.\nPosition Summary\nThe Customer Quality & RMA Engineer serves as the primary technical interface between Infinitum and its customers on all quality-related matters - including field complaints, warranty returns, RMA processing, corrective action management, and customer-facing quality reporting. This role owns the complete RMA lifecycle from customer notification through root cause resolution and verified closure, and is responsible for ensuring that every customer quality event is investigated with rigor, communicated with transparency, and resolved permanently.\nKey Responsibilities\nRMA Management & Field Complaint Resolution\nOwn the end-to-end RMA process - from initial customer notification through receipt, inspection, root cause analysis, corrective action, and verified closure\n\nTriage and prioritize incoming field complaints and warranty returns based on customer impact, failure mode severity, and strategic account importance\n\nConduct or coordinate physical inspection and failure analysis of returned motors and assemblies\n\nMaintain accurate, real-time RMA tracking data including cycle time, failure mode distribution, and cohort maturity trends\n\nCommunicate RMA status, findings, and corrective actions to customers in a professional, timely, and technically credible manner\n\nDrive RMA rate reduction through systemic root cause analysis and closed-loop corrective action - targeting the structural elimination of recurring failure modes\n\nCustomer Quality Interface\nServe as the primary quality point of contact for assigned customer accounts - including hyperscale data center customers and industrial OEM partners\n\nLead customer quality reviews, corrective action presentations, and quality performance reporting\n\nManage customer-specific quality requirements, special controls, and approval processes including First Article Inspection (FAI) and Production Part Approval Process (PPAP) where applicable\n\nRespond to customer quality escapes with urgency - initiating containment within 24 hours and providing 8D corrective action reports within agreed customer timelines\n\nTrack and report customer-facing quality KPIs including RMA rate, field escape rate, warranty cost, and customer satisfaction metrics\n\nRoot Cause Analysis & Corrective Action\nLead structured root cause investigations using 8D, 5 Whys, Ishikawa, and other lean problem-solving methodologies\n\nDistinguish containment actions (immediate customer protection) from permanent corrective actions (root cause elimination) and manage both with discipline and documentation rigor\n\nVerify effectiveness of corrective actions through defined measurement periods before formal closure\n\nDrive yokoten - horizontal deployment of lessons learned across product lines, manufacturing sites, and suppliers where the same failure mode could recur\n\nMaintain a corrective action database that tracks open and closed actions, owners, deadlines, and verification status\n\nQuality Systems & Reporting\nGenerate and maintain customer quality scorecards, RMA trend analyses, and warranty cost reports on a defined cadence\n\nContribute to the monthly and quarterly quality business review with data-driven analysis of customer quality performance\n\nSupport the development and maintenance of quality documentation including control plans, FMEAs, inspection instructions, and acceptance criteria relevant to customer-facing quality\n\nParticipate in internal audits and supplier quality activities as needed to support systemic quality improvement\n\nRequired Qualifications\nBachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related technical field\n\n4-6 years of experience in customer quality, field quality, or warranty engineering in a manufacturing environment\n\nDemonstrated expertise in 8D problem solving, root cause analysis, and corrective action management\n\nExperience managing RMA processes and interfacing directly with external customers on quality matters\n\nProficiency with quality tools including FMEA, control plans, measurement system analysis, and statistical process control\n\nStrong written and verbal communication skills - ability to explain technical findings clearly to both engineering and non-technical customer audiences\n\nProficiency with Microsoft Office Suite; experience with ERP systems and quality management software\n\nPreferred Qualifications\nExperience in electric motors, power electronics, or electromechanical systems\n\nExperience supporting hyperscale data center, HVAC, or industrial OEM customers\n\nASQ Certified Quality Engineer (CQE) or equivalent certification\n\nFamiliarity with lean manufacturing principles and continuous improvement methodologies\n\nExperience with warranty cost analysis and field reliability data interpretation\n\nSix Sigma Green Belt or Black Belt certification\n\nCompetencies\nCustomer orientation - treats every customer quality event as a personal responsibility and communicates with urgency, clarity, and empathy\n\nAnalytical rigor - never accepts a symptom as a root cause; drives to the systemic cause with structured methodology\n\nOwnership mindset - takes full accountability for RMA lifecycle from open to verified closure\n\nCross-functional collaboration - works effectively with engineering, manufacturing, supply chain, and commercial teams\n\nCommunication excellence - produces clear, professional, technically credible customer-facing documentation\n\nContinuous improvement - looks for systemic patterns in customer data and drives durable prevention\n\nWorking Conditions\nThis position operates primarily in an office and engineering environment with regular visits to production areas at Infinitum HQ (Austin, TX) and Saltillo, MX. Frequent travel to customer sites is required. The role may involve handling returned motor assemblies for inspection and failure analysis purposes.\nInfinitum Electric is an Equal Opportunity Employer committed to building a diverse and inclusive team.\nBenefits\nAt Infinitum, we have created a collaborative community where everyone feels a sense of belonging and works together to achieve shared goals. Our benefits include:\nComprehensive medical, prescription, dental, and vision coverage\n\nHealth Savings Account (HSA) with employer contributions\n\nHealthcare FSA, Limited Purpose FSA, and Dependent Care FSA\n\nCompany-paid short-term and long-term disability coverage\n\nGroup Life and AD&D insurance\n\nVoluntary Life and AD&D insurance\n\nEmployee Assistance Program\n\n401(k) retirement plan (no employer match)\n\nStock options\n\nOpen paid time off (PTO)\n\n12 paid company holidays\n\nPotential relocation assistance for eligible positions\n\nFlexible work arrangements, including hybrid opportunities based on role requirements\n\nCompany-paid lunch on Fridays\n\nCommunity give-back opportunities\n\nInfinitum embraces diversity and is proud to be an equal opportunity employer.\nAgency representatives: We appreciate your interest, but we’ve got this!","description_format":"text","description_chars":7443,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Relocation assistance","Retirement plans","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Information Technology","Fan Engagement","Electrical & Electronic Engineering"],"lifecycle":[{"event":"open","at":"2026-10-01T13:48:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":157500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.795,"p_room":0.9,"age_days":14,"expected_fill_days":25,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/infinitum-customer-quality-rma-engineer","json_url":"https://alion.io/job/infinitum-customer-quality-rma-engineer.json","meta":{"generated_at":"2026-10-06T22:42:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3320,"day_limit":5000,"remaining_today":1680,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2066572},"rest":"https://alion.io/mcp/rest/get_company?id=2066572"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfinitum-customer-quality-rma-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfinitum-customer-quality-rma-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfinitum-customer-quality-rma-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infinitum-customer-quality-rma-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfinitum-customer-quality-rma-engineer"}]}