{"id":1583391,"url":"https://alion.io/job/infinitum-key-account-manager","title":"Key Account Manager","company":{"id":2066572,"name":"Infinitum","domain":"goinfinitum.com","url":"https://alion.io/company/goinfinitum","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":135000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1468},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Kanban","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-25T17:12:43Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-21T18:15:31Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"About us\nWe are a pre-IPO company backed by a distinguished group of strategic partners and some of the world’s most influential climate tech funds. With strong traction in shipments and several major customer wins, the market now recognizes the value of our technology and the impact it will have on the future of the industry.\nWe have a world-class R&D organization, an extensive patent portfolio and a strong leadership team which is scaling the company up across all functions. We are headquartered in Austin, TX, and have a state-of-the-art manufacturing facility in Saltillo, Mexico, with room for significant expansion.\nIncreasingly, end customers are willing to pay a premium for solutions featuring “Infinitum Inside.” Our OEM partners are successfully leveraging this differentiation to achieve higher close rates and command greater margins.\nIn short, we believe we have crossed the chasm-introducing breakthrough technology into a traditionally conservative sector. We are now ready to scale our go-to-market team substantially and are seeking team members who are passionate about rapid growth, eager to learn, and excited to tackle the challenges ahead as we make this journey together. \nPosition Summary\nThe Key Account Manager is responsible for managing key customer relationships, driving revenue growth, and ensuring seamless execution from order intake through delivery. This role acts as the primary liaison between customers and internal teams (Sales Ops, Supply Chain, Manufacturing, Engineering), ensuring alignment on forecasts, commitments, and issue resolution.\nKey Responsibilities\nCustomer Relationship Management\nServe as the main point of contact for assigned accounts.\nBuild and maintain strong, long-term customer relationships.\nLead regular customer touchpoints (forecast reviews, order status, issue resolution).\nRevenue & Forecast Management\nOwn customer forecast accuracy and alignment with internal SIOP/S&OP processes.\nDrive pipeline visibility and ensure timely updates in Salesforce.\nIdentify opportunities to pull-in or push-out revenue to meet quarterly targets.\nOrder & Execution Management\nOversee the order lifecycle: PO receipt, order entry, scheduling, and delivery.\nEnsure alignment between customer request dates and Infinitum ship dates.\nCoordinate shipment strategies (partial shipments, expedited orders, etc.).\nEnsure contractual obligations are being met (Kanban, FG strategy, LT requirements).\nCross-Functional Coordination\nPartner with Supply Chain and Manufacturing to confirm build schedules and material availability.\nWork with Engineering on product releases, ECOs, and technical issues.\nAlign with Sales on pricing, contracts, and order accuracy.\nIssue Resolution & Escalation\nProactively identify risks to delivery, quality, or customer satisfaction.\nLead resolution of order discrepancies, delays, or product issues.\nCommunicate clearly and promptly with customers on status and mitigation plans.\nManage accounts receivable escalations.\nProcess & Continuous Improvement\nIdentify gaps in order management, forecasting, and communication processes.\nDrive improvements in tools and reporting visibility.\nSupport standardization of account management best practices.\nKey Performance Indicators\nRevenue attainment vs. forecast (quarterly/annual).\nForecast accuracy.\nOn-time delivery (OTD).\nCustomer satisfaction / retention.\nOrder cycle time and issue resolution speed.\nRequired Qualifications\nBachelor's degree in Business, Engineering, Supply Chain, or a related field.\n3-7+ years of experience in account management, inside sales, or customer operations (preferably in a manufacturing or industrial environment).\nStrong understanding of forecasting, supply chain, and order fulfillment processes.\nExperience with ERP/CRM systems (e.g., Salesforce, NetSuite, Arena).\nExcellent communication and stakeholder management skills.\nCore Competencies\nStrong analytical and problem-solving skills.\nAbility to manage multiple priorities in a fast-paced environment.\nHigh attention to detail and an ownership mindset.\nEffective cross-functional collaboration.\nCustomer-centric approach with a sense of urgency.\nPreferred Qualifications\nExperience in electric motors, HVAC, or industrial equipment industries.\nFamiliarity with SIOP/S&OP processes.\nExperience managing complex accounts with high volume or customization.\nBenefits\nAt Infinitum, we have created a collaborative community where everyone feels a sense of belonging and works together to achieve shared goals. Our benefits include:\nComprehensive medical, prescription, dental, and vision coverage\nHealth Savings Account (HSA) with employer contributions\nHealthcare FSA, Limited Purpose FSA, and Dependent Care FSA\nCompany-paid short-term and long-term disability coverage\nGroup Life and AD&D insurance\nVoluntary Life and AD&D insurance\nEmployee Assistance Program\n401(k) retirement plan (no employer match)\nStock options\nOpen paid time off (PTO)\n12 paid company holidays\nPotential relocation assistance for eligible positions\nFlexible work arrangements, including hybrid opportunities based on role requirements\nCompany-paid lunch on Fridays\nCommunity give-back opportunities\nInfinitum embraces diversity and is proud to be an equal opportunity employer.\nAgency representatives: We appreciate your interest, but we’ve got this!","description_format":"text","description_chars":5338,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Relocation assistance","Retirement plans","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Electrical & Electronic Engineering","Motors, Drives & Motion Control"],"lifecycle":[{"event":"open","at":"2026-10-01T13:48:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":157500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.514,"p_room":0.35,"age_days":56,"expected_fill_days":25,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/infinitum-key-account-manager","json_url":"https://alion.io/job/infinitum-key-account-manager.json","meta":{"generated_at":"2026-10-21T22:10:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31503,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2066572},"rest":"https://alion.io/mcp/rest/get_company?id=2066572"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfinitum-key-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfinitum-key-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfinitum-key-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infinitum-key-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfinitum-key-account-manager"}]}