{"id":2186014,"url":"https://alion.io/job/infinitygroup-it-field-service-engineer-m365","title":"IT Field Service Engineer (M365)","company":{"id":3068757,"name":"Infinity Group","domain":"infinitygroup.co.uk","url":"https://alion.io/company/infinitygroup-co-uk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Wells, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":1199},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-09-02T13:02:25Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-18T12:18:14Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"IT Field Service Engineer\nTunbridge Wells & Client Site | Unlimited Holiday | Keep customers productive, secure, and moving forward by turning IT change into business value.\nInfinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.\nWith a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.\nWe are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.\nGuided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.\nWe are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.\nOur focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.\nRole Overview:\nTechnology only creates value when it works reliably, securely, and without getting in the way of the people using it.\nAs an IT Field Service Engineer, you'll help customers successfully implement, upgrade, and maintain the technology that underpins their business. Whether delivering onsite infrastructure projects, deploying Microsoft cloud solutions, or resolving complex technical challenges, you'll play a key role in ensuring customers can operate effectively and confidently.\nThis role sits at the intersection of customer service, technical delivery, and continual improvement, helping Infinity deliver a consistently high-quality experience while strengthening long-term customer relationships.\nWhat success looks like:\nCustomers experience smooth, well-executed technology changes with minimal disruption to their business.\nTechnical issues are resolved efficiently, with clear ownership from start to finish.\nInfrastructure deployments and onsite projects are delivered safely, professionally, and to a high standard.\nCustomers trust Infinity as a reliable partner because communication is clear, proactive, and commercially aware.\nDocumentation, systems, and environments are maintained accurately, reducing risk and improving service quality.\nJunior colleagues benefit from shared knowledge and support, helping elevate capability across the team.\nOpportunities to improve customer environments are identified and acted upon before they become problems.\nThe kind of problems you’ll solve:\nA customer needs critical infrastructure upgraded without disrupting day-to-day operations.An office relocation or expansion requires new network, connectivity, and device deployment.\n\nA cloud migration has stalled due to technical complexity or conflicting priorities.\n\nAn urgent issue is preventing users from working and requires rapid diagnosis and resolution.\n\nA customer's existing environment has grown organically and now lacks structure, security, or documentation.\n\nEnd users are struggling to adopt new technologies and need practical guidance.\n\nA site requires physical installation works, cabling, networking, or hardware deployment to support growth.\n\nService requests move between teams without progress, and someone needs to take ownership and drive resolution.\n\nWhat sets you apart:\nYou see technology as a means to solve business problems, not an end in itself.\n\nYou take ownership and don't wait for someone else to solve the issue.\n\nYou communicate clearly, adapting your approach to both technical and non-technical audiences.\n\nYou remain calm when priorities shift or unexpected issues arise.\n\nYou enjoy learning and are naturally curious about new technologies and better ways of working.\n\nYou balance technical standards with practical outcomes.\n\nYou build trust through reliability, consistency, and follow-through.\n\nYou are equally comfortable working remotely, onsite, independently, or as part of a wider delivery team.\n\nYour impact:\nOn the Business\nYou help strengthen customer retention, improve service delivery performance, and reinforce Infinity's reputation as a trusted technology partner.\nOn Customers\nYou enable organisations to work more securely, efficiently, and confidently by ensuring their technology supports rather than hinders their goals.\nOn Team Performance\nYou create clarity, reduce operational risk, and contribute to a culture where technical excellence, accountability, and customer success go hand in hand.\nWhat Technical Skills are we looking for?\nMicrosoft Cloud \nExchange Online - Email migration methodologies and planning \nLicensing \nEndpoint Manager - MDM, MAM, InTune, AutoPilot \nTeams - Calling and data collaboration \nSharePoint - Data platform best practices, migration planning \nOneDrive \nIdentity & security \nAzure Virtual Desktop \nBackup \nDefender for Endpoint \nSharePoint Online \nMicrosoft Server operating systems and virtualisation \nActive Directory \nFirewalls - Basic understanding of Watchguard & Cisco (Firepower & Meraki) \nNetworking - Basic understanding of VLANs, switch architecture and wi-fi \nField / Client site support experience\nWhat it's like here:\nAmbitious, but not political\nHigh standards, but pragmatic\nPeople who care about doing things properly - not just hitting numbers\nYou’ll get:\nReal ownership of how sales evolves\nFreedom to change things that don’t work\nA team open to being challenged and developed\nDirect access to leadership and influence over direction","description_format":"text","description_chars":5690,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Artificial Intelligence","Information Technology","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-09T16:27:17Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.525,"p_room":0.35,"age_days":44,"expected_fill_days":22,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/infinitygroup-it-field-service-engineer-m365","json_url":"https://alion.io/job/infinitygroup-it-field-service-engineer-m365.json","meta":{"generated_at":"2026-10-18T12:58:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19199,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3068757},"rest":"https://alion.io/mcp/rest/get_company?id=3068757"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfinitygroup-it-field-service-engineer-m365"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfinitygroup-it-field-service-engineer-m365"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfinitygroup-it-field-service-engineer-m365"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infinitygroup-it-field-service-engineer-m365\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfinitygroup-it-field-service-engineer-m365"}]}