{"id":4203145,"url":"https://alion.io/job/infinni-technical-customer-success-manager","title":"Technical Customer Success Manager","company":{"id":4483324,"name":"Infinni","domain":"infinni.io","url":"https://alion.io/company/infinni","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Cruz de Tenerife, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T09:56:56Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-13T11:25:32Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"About INFINNI\nINFINNI is the infrastructure behind the creator economy. We're already the leading CRM in our category, with thousands of creators and creator businesses running their operations on our platform. Now we're building the next layer of products, AI-powered tools, big-data and infrastructure purpose-built for creators.\nWe're a global team of 180+ builders at the rare inflection point where a category leader becomes a category-defining platform. The decisions we make in the next 18 months will shape an industry.\nThe Role\nWe’re looking for an experienced Technical Customer Success Manager to join our team and own a portfolio of agency accounts.\nYou’ll build and manage long-term customer relationships, driving retention, adoption, and expansion while also identifying and closing new commercial opportunities. You’ll represent INFINNI at global industry events, build relationships with new prospects, and generate pipeline through in-person networking.\nThis role combines Customer Success, commercial ownership, and consultative discovery. You’ll need enough technical understanding to discuss API, dashboard, integration, and AI use cases with customers and prospects, working with Product and Engineering when deeper technical expertise is needed.\nThis role involves approximately 40% international travel.\nYou’ll be responsible for:\nCustomer & Account Management:\nOwn a portfolio of agency accounts and build strong relationships with key stakeholders.\nDrive retention, adoption, and expansion across your accounts.\nIdentify and close upsell and renewal opportunities.\nUnderstand customer goals and challenges and act as a trusted advisor.\nEvents & New Business:\nRepresent INFINNI at global industry events and conferences.\nBuild relationships with agency owners and decision-makers and generate new business opportunities.\nRun consultative discovery with prospects, understand their needs, and identify where INFINNI can add value.\nConfidently handle objections and commercial conversations.\nProduct & Technical Discovery:\nUnderstand API, dashboard, integration, and AI capabilities at a use-case level.\nIdentify customer and prospect needs and translate them into clear use cases.\nWork with Product and Engineering on solution alignment where deeper technical expertise is required.\nShare customer feedback and market insights internally.\nIdeally, you’ll have:\n5+ years of experience in a senior Customer Success, Account Management, or commercial role.\nProven experience owning a customer portfolio and closing commercial opportunities.\nA strong track record of upselling and driving account growth.\nExcellent discovery, objection-handling, negotiation, and relationship-building skills.\nComfortable discussing technical/API-adjacent products. You don’t need to code.\nCommercially sharp, proactive, and comfortable working independently.\nWilling and able to travel approximately 40% of the year.\nFluent in English. Spanish would be an advantage.\nNice to have:\nExperience in the creator economy, agency, or SaaS/API space.\nFamiliarity with the OnlyFans / creator-agency ecosystem.\nExperience with AI or generative AI tools.\nRussian, German, French, or another additional language.\nWhat’s in it for you\nCompetitive Salary: Attractive compensation package based on experience and skills. If you are moving to Spain for the first time, you may also benefit from the Beckham Law tax regime.\nInternational Exposure: Travel to global industry events and build relationships across different markets.\nProfessional Growth: Opportunities to grow your career in a fast-moving technology company.\nReal Ownership: Take ownership of strategic customer relationships and commercial growth.\nCollaborative Team: Work with experienced teams across Customer Success, Product, Engineering, and Sales.\n Inclusive Culture: Join a global team building the infrastructure for the creator economy.","description_format":"text","description_chars":3897,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Creator & Fan Platforms"],"lifecycle":[{"event":"open","at":"2026-11-12T22:54:00Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.799,"p_room":0.75,"age_days":22,"expected_fill_days":30,"reasons":["conf:5","win:late"],"computed_at":"2026-11-13T16:26:48Z"},"pay":null,"html_url":"https://alion.io/job/infinni-technical-customer-success-manager","json_url":"https://alion.io/job/infinni-technical-customer-success-manager.json","meta":{"generated_at":"2026-11-13T16:26:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32959,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4483324},"rest":"https://alion.io/mcp/rest/get_company?id=4483324"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfinni-technical-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfinni-technical-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfinni-technical-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infinni-technical-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfinni-technical-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4203145}},{"tool":"search_jobs","arguments":{"company":"infinni.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4203145},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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