{"id":2611150,"url":"https://alion.io/job/infinx-customer-success-manager-prior-authorizations-infinx","title":"Customer Success Manager - Prior Authorizations - Infinx","company":{"id":9306,"name":"Infinx","domain":"infinx.com","url":"https://alion.io/company/infinx","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":111000,"period":"year","method":"global_role_seniority_cell","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-15T10:59:56Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T21:16:41Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Our Company:\nAt Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.\nWe're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.\nA 2025 Great Place to Work®\nIn 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.\nLocation: Remote\nSummary Description\nThe Customer Success Manager (CSM) serves as the primary strategic partner for assigned Prior Authorization clients, driving customer satisfaction, solution adoption, and long-term success. This role is responsible for developing trusted relationships with healthcare providers and health systems, ensuring customers maximize the value of Glidian's Prior Authorization solutions.\nThe CSM acts as the voice of the customer, proactively identifying opportunities to improve operational performance, optimize workflows, and increase adoption through data-driven recommendations and strategic guidance. Success in this role requires strong analytical skills, exceptional communication, ownership of customer outcomes, and the ability to work independently.\nResponsibilities\nServe as the primary point of contact and trusted advisor for a portfolio of Prior Authorization customers\nTake ownership of customer success by proactively managing customer health, identifying risks, and driving resolution before issues escalate\nLead customer onboarding, implementation support, adoption planning, and ongoing success initiatives\nConduct regular business reviews with customers to communicate value, performance metrics, key accomplishments, and improvement opportunities\nMonitor customer satisfaction, adoption, and engagement while developing action plans to improve outcomes\nCollaborate cross-functionally with Operations, Product, Implementation, Engineering, Clinical teams, and Support to advocate for customer needs and resolve issues\nIdentify opportunities for service expansion, additional solutions, or strategic growth within existing accounts\nIdentify growth opportunities within accounts\nMaintain accountability for assigned customer outcomes, retention, and long-term partnership success\nAssist in other duties as assigned\nQualificationsBachelor's degree in Business Administration, Healthcare Administration, Health Information Management, Communications, Information Systems, or related field\n3+ years of experience in customer success or account management\nExceptional relationship-building and customer engagement skills\nStrong customer advocacy mindset\nExecutive presence and professionalism\nExcellent written and verbal communication\nPresentation and facilitation skills\nActive listening and consultative communication\n Preferred SkillsPrior Authorization operations or workflow experience\nExperience working with healthcare technology or SaaS solutions\nKnowledge of payer prior authorization processes and healthcare reimbursement workflows\nExperience conducting Executive Business Reviews (EBRs/QBRs)\nExperience with Electronic Health Records (Epic, Cerner, athenahealth, etc.)\nExperience with CRM platforms such as Salesforce or HubSpot\nExperience using business intelligence and reporting tools\nExperience identifying workflow improvements through data analysis\n Company Benefits and Perks:Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.\nAccess to a 401(k) Retirement Savings Plan.\nComprehensive Medical, Dental, and Vision Coverage.\nPaid Time Off.\nPaid Holidays.\nAdditional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.","description_format":"text","description_chars":4428,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical AI","Business Process Outsourcing (BPO)","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-10-15T10:59:56Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.86,"p_room":0.788,"age_days":5,"expected_fill_days":7,"reasons":["seen:5","win:late"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/infinx-customer-success-manager-prior-authorizations-infinx","json_url":"https://alion.io/job/infinx-customer-success-manager-prior-authorizations-infinx.json","meta":{"generated_at":"2026-10-22T01:22:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":415,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9306},"rest":"https://alion.io/mcp/rest/get_company?id=9306"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfinx-customer-success-manager-prior-authorizations-infinx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfinx-customer-success-manager-prior-authorizations-infinx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfinx-customer-success-manager-prior-authorizations-infinx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infinx-customer-success-manager-prior-authorizations-infinx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfinx-customer-success-manager-prior-authorizations-infinx"}]}