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Salary
$49k – $129k per year (Estimated)
Location
Remote (Brazil)
Seniority
Principal · 1+ year exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Infios is a global supply chain technology company headquartered in Minneapolis, Minnesota, with origins dating back to 1983. The firm provides an integrated suite of AI-driven software solutions including warehouse management, transportation management, and order management systems to optimize logistics workflows. With a global presence spanning 70 countries and a team of 2,000 professionals, the company supports over 5,000 customers ranging from regional distributors to global third-party logistics providers.

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

Responsibilities:

  • Provide user support via phone, email, or tickets opened in the tools used by the company
  • Apply consultative solutions and assist in problem analysis
  • Ensure the quality of services delivered and achievement of agreed service levels and satisfaction
  • Review technical documentation and alternative information sources, simulating and testing issues in the environment

Required Qualifications:

  • At least 1 year of experience in customer technical support
  • Bachelor’s degree completed or in progress (from the 3rd semester onward) in Computer Science, Information Systems, or related fields
  • Basic knowledge of databases
  • Knowledge of Windows operating systems and networking concepts
  • Analytical and communicative profile, focused on problem-solving
  • Strong customer service skills and ability to multitask
  • Ability to prioritize tasks and manage them independently
  • Basic knowledge of programming logic

Preferred Qualifications:

  • English and/or Spanish
  • Knowledge of logistics systems (WMS)
  • Experience with computer programming and basic knowledge of programming languages
  • Experience with operating systems and computer networks
  • Experience or knowledge of supply chain management solutions
  • Experience with the Körber One platform and K.Motion Warehouse Advantage applications

If you’d like, I can also:

  • Adapt this for LinkedIn or ATS postings
  • Make it more junior or more senior
  • Optimize it for international recruiting market

Why join us?

At Infios, we'renot just looking for employees; we'relooking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you'reat the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We believe the future is betterwhen supply chains work better.

We are an equal-opportunity employer and committed to inclusion in the workplace.

At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued-whether they look, think, move, believe, or love differently.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you requireassistanceor accommodation due to a disability during the recruiting process, please let us know at [email protected]

Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are requiredfor this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations.Applications must be submittedvia our career site.

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