{"id":4049528,"url":"https://alion.io/job/infios-sustainment-analyst-3","title":"Sustainment Analyst","company":{"id":4363,"name":"Infios","domain":"infios.com","url":"https://alion.io/company/infios","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0.1,"time_to_fill_p50_days":36,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Blumenau, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dynatrace","optional":false},{"name":"ITSM","optional":false},{"name":"Oracle","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T17:47:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.\nWe are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.\nSupport Technical Team Lead\nInfios relentlessly makes supply chains better. We serve 5,000+ customers in over 70 countries, supported by 2,000+ professionals worldwide.\nThe Support Technical Team Lead is a leadership position within Infios' Global Customer Support team in Latin America, reporting to the Support Manager. The position supervises, trains and mentors a team of support analysts and acts as their technical reference in supporting Infios WM Advantage, Infios WM 3PL and related third-party software, such as SQL Server/Oracle, Windows, cloud platforms, integrations, and reporting and printing tools.\nLocation: Blumenau, Brazil · Work model: Remote\nResponsibilities\nSupervise a team of first- and second-level support analysts, conducting hiring, onboarding, 1:1s, daily huddles, QA audits and performance reviews;\nCoach the team on technical and soft skills, fostering a psychologically safe environment;\nDevelop and manage the team's routine operational plans, planning, distributing and controlling activities against monthly targets; monitor backlog, productivity and monitoring alerts (e.g., Dynatrace) in partnership with SaaS Operations, adjusting priorities during outages or high-volume periods and providing input to managing team costs;\nBe responsible for the team's technical execution: case hygiene, SLA compliance, re-open rate, CSAT, and process and policy compliance;Required Qualifications\nBachelor's degree in Computer Science, Information Systems or related areas;\n5+ years of experience (or 3+ years with a master's degree) in technical customer support or managed services for enterprise software;\n5+ years of experience leading people or technical teams, managing demands and priorities;\nIntermediate database and SQL knowledge (SQL Server and/or Oracle);\nKnowledge of integrations (APIs, EDI, file transfers such as XML/CSV);\nKnowledge of Windows operating systems and networking concepts;\nExperience with ITSM tools (ServiceNow preferred) and service level management;\nAdvanced/Fluent English, with the ability to hold conversations with customers and global teams;\nAnalytical, communicative and problem-solving profile, with negotiation and conflict resolution skills and the ability to prioritize and multi-task under pressure.\nPreferred Qualifications\nSpanish;\nExperience with supply chain systems, especially WMS, ideally Infios solutions or other leading platforms (e.g., Manhattan, Blue Yonder, SAP EWM);\nKnowledge of cloud platforms (e.g., OCI, AWS);\nKnowledge of ERPs (e.g., SAP, NetSuite);\nExperience with Dynatrace or similar APM/monitoring tools;\nWhy join us?\nAt Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.\nWe believe the future is better when supply chains work better.\nWe are an equal-opportunity employer and committed to inclusion in the workplace.\nAt Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued-whether they look, think, move, believe, or love differently.\nAll qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. \nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at  \n\nDisclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.","description_format":"text","description_chars":4944,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Military Logistics","Supply Chain AI","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-11-11T01:19:32Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":36,"reasons":["conf:4","stale_co","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/infios-sustainment-analyst-3","json_url":"https://alion.io/job/infios-sustainment-analyst-3.json","meta":{"generated_at":"2026-11-11T20:03:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39103,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4363},"rest":"https://alion.io/mcp/rest/get_company?id=4363"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfios-sustainment-analyst-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfios-sustainment-analyst-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfios-sustainment-analyst-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infios-sustainment-analyst-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfios-sustainment-analyst-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4049528}},{"tool":"search_jobs","arguments":{"company":"infios.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4049528},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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