{"id":1056395,"url":"https://alion.io/job/infios-sustainment-analyst-l2","title":"Support Analyst L2","company":{"id":4363,"name":"Infios","domain":"infios.com","url":"https://alion.io/company/infios","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0.4,"time_to_fill_p50_days":39,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Blumenau, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-27T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-28T02:42:41Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":93},"description":"If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.\nWe are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.\nA Infios está em busca de um Analista de Sustentação para integrar nossa unidade de negócios de Supply Chain. Esta posição é responsável por fornecer suporte técnico para as soluções Warehouse Advantage, Infios One (WM) e tecnologias de terceiros relacionadas, incluindo sistemas operacionais Windows, bancos de dados SQL Server e Oracle, ferramentas de relatórios e softwares de impressão. O Analista de Sustentação atuará diretamente com clientes e equipes internas para solucionar problemas, identificar causas raiz e garantir a continuidade das operações e a satisfação dos clientes.\nWhat a day in the life looks like\nAtender solicitações e chamados de clientes por telefone, e-mail e sistemas de ticket.\nInvestigar incidentes e problemas técnicos para identificar a causa raiz e implementar soluções definitivas.\nConsultar documentação técnica e outras fontes de informação, reproduzindo e testando cenários em ambientes controlados.\nDesenvolver materiais de treinamento, artigos de conhecimento e documentação técnica, compartilhando expertise com a equipe.\nApoiar o gerenciamento e cumprimento dos Acordos de Nível de Serviço (SLAs) estabelecidos com os clientes.\nColaborar com equipes multifuncionais para resolver problemas complexos e aprimorar processos de suporte.\nWhat you bring to the team\nCurso superior completo ou em andamento em Ciência da Computação, Sistemas de Informação, Tecnologia da Informação ou áreas correlatas.\n3 anos de experiência em suporte técnico ao cliente ou suporte a aplicações.\nConhecimento intermediário em bancos de dados.\nConhecimento de sistemas operacionais Windows e fundamentos de redes.\nFortes habilidades analíticas, de troubleshooting e resolução de problemas.\nExcelentes habilidades de comunicação e atendimento ao cliente.\nCapacidade de gerenciar múltiplas prioridades e trabalhar de forma independente em um ambiente dinâmico.\nConhecimento intermediário em lógica de programação e capacidade de interpretar códigos existentes.\nPreferred Qualifications\nConhecimento de Sistemas de Gerenciamento de Armazéns (WMS) e operações logísticas.\nExperiência com conceitos de programação e práticas básicas de desenvolvimento de software.\nExperiência com sistemas operacionais e tecnologias de rede.\nConhecimento de soluções de gerenciamento da cadeia de suprimentos (Supply Chain).\nExperiência com a plataforma Korber One e aplicações K.Motion.\nWhat We Do for You\nTrabalhe em um ambiente colaborativo e dinâmico, apoiando clientes globais e soluções líderes em Supply Chain.\nOportunidade de desenvolver conhecimentos técnicos em WMS, bancos de dados, redes e aplicações corporativas.\nColabore com profissionais experientes das áreas de suporte, engenharia e produto.\nAcesso a oportunidades contínuas de aprendizado e desenvolvimento profissional.\nFaça parte de uma empresa comprometida com inovação, propósito e com a melhoria das cadeias de suprimentos em todo o mundo.\nSalary Range\nCompetitivo e compatível com a experiência.\nWhy join us?\nAt Infios, we'renot just looking for employees; we'relooking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you'reat the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.\nWe believe the future is betterwhen supply chains work better.\nWe are an equal-opportunity employer and committed to inclusion in the workplace.\nAt Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued-whether they look, think, move, believe, or love differently.\nAll qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. \nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you requireassistanceor accommodation due to a disability during the recruiting process, please let us know at \nDisclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are requiredfor this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations.Applications must be submittedvia our career site.","description_format":"text","description_chars":5307,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain","Supply Chain AI","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-09-19T03:00:03Z"},{"event":"open","at":"2026-10-20T03:41:08Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.55,"p_room":0.28,"age_days":92,"expected_fill_days":39,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/infios-sustainment-analyst-l2","json_url":"https://alion.io/job/infios-sustainment-analyst-l2.json","meta":{"generated_at":"2026-10-28T04:52:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6369,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4363},"rest":"https://alion.io/mcp/rest/get_company?id=4363"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfios-sustainment-analyst-l2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfios-sustainment-analyst-l2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfios-sustainment-analyst-l2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infios-sustainment-analyst-l2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfios-sustainment-analyst-l2"}]}