{"id":2212615,"url":"https://alion.io/job/infiterra-customer-success-manager","title":"Customer Success Manager","company":{"id":2497013,"name":"Infiterra","domain":"infiterra.com","url":"https://alion.io/company/infiterra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["GR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":62000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1304},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-28T11:10:30Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-10-19T21:46:20Z","board_verified":true,"closed_at":null,"days_open":83,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":83},"description":"About Infiterra\nJoin our mission to grow and transform the subscription economy by simplifying subscription service delivery.\nInfiterra enables IT distributors, Managed Service Providers (MSPs), and telcos to succeed in the subscription economy. Our subscription commerce platform automates and unifies subscription workflows - from quote to bill- driving operational efficiency, billing accuracy, and scalable growth.\nRecognized as a global leader in subscription commerce, Infiterra combines innovation, performance excellence, and trusted expertise to help partners transform and grow.\nAbout The Role\nWe are hiring a Customer Success Manager with a strong implementation and project delivery focus, responsible primarily for post-sales onboarding and customer delivery with the remaining scope focused on ongoing customer engagement, account ownership and expansion actions.\nYou will work primarily with global customers, owning implementations and acting as Infiterra’s main point of contact post-sale. This role is based in Greece. While our customer base is entirely international, we're ideally looking for a candidate based locally, with strong international exposure and experience working with global, English-speaking clients.\nKey Responsibilities\nImplementation & Delivery\nOwn a portfolio of complex, high-value accounts and act as the central point of accountability for account-level escalations - coordinating investigation, prioritization, and resolution across Support, R&D, and Product\n\nServe as the technical subject-matter expert for assigned accounts, translating platform behavior and business requirements in both directions\n\nMaintain account health, including proactive risk identification and remediation planning for accounts\n\nOwn post-sales onboarding projects from kickoff through go-live.\n\nAct as project manager for customer implementations, coordinating internal teams and customer stakeholders.\n\nLead hands-on configuration, setup, and customization of the platform (no coding required).\n\nDeliver customer training sessions, both remote and on-site when needed.\n\nManage timelines, dependencies, risks, and stakeholder communication throughout implementation.\n\nEngage customers during hyper-care periods following go-live.\n\nCustomer Ownership & Engagement\nConduct regular cadence calls and ensure follow-up on action items.\n\nMaintain account ownership and handle health issues, including ticket escalation.\n\nParticipate in QBRs and support strategic accounts as necessary.\n\nFollow through on QBR outcomes, such as adoption, optimization, and expansion activities.\n\nWork confidently with stakeholders at all levels, from end users to C-level executives.\n\nWork closely with the Product and Engineering teams to ensure that customer feedback is thoroughly evaluated and appropriately incorporated into the product roadmap.\n\nIdeal Candidate Profile\nExperience as a software consultant, implementation consultant, technical project manager, or delivery-focused CSM.\n\nMinimum of 5 years of experience working in a B2B software environment (such as ERP, CRM, or SaaS) in a customer success role, with a focus on customer onboarding and implementation.\n\nExtensive background in managing complex software implementations.\n\nComfortable taking a hands-on, detail-oriented approach-not just working in customer-facing roles.\n\nCapable of working independently.\n\nPossesses a startup mindset: pragmatic, adaptable, and comfortable with a broad range of responsibilities.\n\nBased in Greece, ideally with a strong international profile - e.g., prior work experience abroad, with multinational teams, or with clients outside Greece - and full comfort operating in an English-first, globally distributed environment.\n\nRequired Skills & Experience\nProven experience delivering B2B software implementations.\n\nStrong project management and stakeholder coordination skills.\n\nSolid understanding of software concepts, including APIs.\n\nAbility to explain complex technical and business workflows clearly.\n\nProfessional English.\n\nWillingness to travel when required.\n\nNice to Have\nExperience in subscription platforms, billing systems, ERP, marketplaces, or commerce-related SaaS.\n\nExposure to API-based platforms or system integrations (no hands-on development required).\n\nBenefits\nWork-from-anywhere scheme (travel and work).\n\nFlexible working hours.\n\nHealth and life insurance program.\n\nLearning & development budget.\n\nTech-driven, friendly team with an international mindset.\n\nIf you feel you’re a great fit, please apply! \nWe’d love to hear from you!\nAll applications will be treated with confidentiality. Please note that due to the high volume of CVs received, only candidates who are a good fit will be contacted for an interview.\nAs part of our commitment to diversity in the workforce, Infiterra is dedicated to Equal Employment Opportunity, ensuring that all individuals are treated with respect and consideration without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.","description_format":"text","description_chars":5057,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Subscription Commerce","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-10T04:01:01Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.467,"p_room":0.28,"age_days":82,"expected_fill_days":29,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/infiterra-customer-success-manager","json_url":"https://alion.io/job/infiterra-customer-success-manager.json","meta":{"generated_at":"2026-10-19T21:52:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":874,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2497013},"rest":"https://alion.io/mcp/rest/get_company?id=2497013"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfiterra-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfiterra-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfiterra-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infiterra-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfiterra-customer-success-manager"}]}