{"id":3518486,"url":"https://alion.io/job/influx-customer-service-representative","title":"Customer Service Representative","company":{"id":4489622,"name":"Influx","domain":null,"url":"https://alion.io/company/influx-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-20T00:00:00Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"What We Are Looking For\n\nA strong appreciation for, or hands-on experience with, diverse fashion trends\n\nExperience working with any retail commerce platforms\n\nFamiliarity with CRM, e.g., Gorgias and Gorgias AI, or any similar customer support software\n\nExperience using Shopify\n\nProven experience providing email-based customer support\n\nExcellent written and verbal communication skills\n\nStrong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently\n\nAbility to work independently as well as collaborate effectively within a team environment\n\nOpenness to feedback to ensure the delivery of a high-quality customer service experience\n\nConfidence in navigating the competitive fashion and e-commerce landscape\n\nPassion for staying up to date with fashion trends, fabrics, and production processes\n\nPolite, professional demeanor with excellent interpersonal skills\n\nProactive mindset with the ability to think creatively and solve problems quickly\n\nStrong time management and organizational skills, with the ability to work independently\n\nCapacity to resolve 10–15 customer tickets per hour\n\nProven track record of maintaining a minimum 90% quality score\n\nQualifications\n\nEquipment Requirements (bring your own device)\n\nMinimum 50 Mbps internet connection\n\nMinimum 8GB RAM - Intel i5 10th gen\n\nQuiet working environment\n\nNoise-canceling headset\n\nNo desktops\n\nNo Chromebook, no LINUX\n\nOnly recruiting from KENYA\n\n What We Are Looking For\n\nA strong appreciation for, or hands-on experience with, diverse fashion trends\n\nExperience working with any retail commerce platforms\n\nFamiliarity with CRM, e.g., Gorgias and Gorgias AI, or any similar customer support software\n\nExperience using Shopify\n\nProven experience providing email-based customer support\n\nExcellent written and verbal communication skills\n\nStrong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently\n\nAbility to work independently as well as collaborate effectively within a team environment\n\nOpenness to feedback to ensure the delivery of a high-quality customer service experience\n\nConfidence in navigating the competitive fashion and e-commerce landscape\n\nPassion for staying up to date with fashion trends, fabrics, and production processes\n\nPolite, professional demeanor with excellent interpersonal skills\n\nProactive mindset with the ability to think creatively and solve problems quickly\n\nStrong time management and organizational skills, with the ability to work independently\n\nCapacity to resolve 10–15 customer tickets per hour\n\nProven track record of maintaining a minimum 90% quality score\n\nQualifications\n\nEquipment Requirements (bring your own device)\n\nMinimum 50 Mbps internet connection\n\nMinimum 8GB RAM - 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