{"id":3833702,"url":"https://alion.io/job/infobeans-technologies-servicenow-ai-developer","title":"Servicenow AI Developer","company":{"id":59407,"name":"InfoBeans","domain":"infobeans.ai","url":"https://alion.io/company/infobeans-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"ITSM","optional":true},{"name":"OpenAI","optional":true},{"name":"Prompt Engineering","optional":true},{"name":"RAG","optional":true}],"status":"live","first_seen_at":"2026-11-05T17:29:26Z","employer_posted_date":null,"last_verified_at":"2026-11-05T17:29:26Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Role Summary\nWe are looking for an experienced ServiceNow CSM Configuration Developer to configure, customize, and enhance the ServiceNow Customer Service Management (CSM) platform. The ideal candidate will be responsible for tailoring the platform to meet evolving business needs by leveraging out-of-the-box (OOTB) capabilities, custom development, integrations, workflow automation, and AI-powered features. This role requires hands-on expertise in ServiceNow CSM, platform configuration, scripting, integrations, and modern AI capabilities such as Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and Agentic AI to deliver secure, scalable, and intelligent customer service experiences.\n\nWhat will your role look like\nConfigure and customize the ServiceNow CSM platform using out-of-the-box capabilities while adhering to ServiceNow best practices.\nConfigure workflows, forms, catalog items, UI policies, client scripts, business rules, UI actions, and access controls to meet business requirements.\nDevelop custom applications, modules, and workflows where business requirements extend beyond standard platform capabilities.\nDesign and implement workflow automation using Flow Designer, IntegrationHub, and Automation Engine.\nConfigure and optimize Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and Agentic AI capabilities to enhance customer interactions and operational efficiency.\nDevelop and maintain server-side and client-side scripts, Script Includes, Business Rules, UI Actions, and REST APIs.\nBuild and maintain integrations with enterprise applications using REST/SOAP APIs, IntegrationHub, middleware, and web services.\nSupport data migration activities from legacy applications while ensuring data quality, integrity, and governance.\nConfigure and maintain customer, product, and reference data within the ServiceNow platform.\nManage multiple ServiceNow environments, including Development, QA, UAT, and Production.\nTroubleshoot platform issues, optimize performance, and participate in platform upgrades and release management.\nCollaborate with Business Owners, Product Owners, Solution Architects, and cross-functional teams to translate business requirements into scalable technical solutions.\nProvide technical guidance on ServiceNow capabilities, platform limitations, and solution design best practices.\nEnsure all development follows ServiceNow coding standards, governance policies, security guidelines, and platform best practices.\n\nWhy will you love this role\nWork on enterprise-scale Customer Service Management transformation initiatives.\nGain hands-on experience with the latest ServiceNow AI capabilities, including Now Assist and Agentic AI.\nCollaborate with experienced architects, product owners, and global delivery teams.\nBuild innovative customer service solutions that improve user experience and operational efficiency.\nWork with cutting-edge automation, integrations, and AI technologies.\nEnjoy continuous learning, certifications, and career growth opportunities within the ServiceNow ecosystem.\n\nWe would like you to bring along\n5–8+ years of overall IT experience with strong hands-on ServiceNow development experience.\nProven implementation experience in ServiceNow Customer Service Management (CSM).\nStrong expertise in ServiceNow platform configuration, customization, and development.\nHands-on experience configuring Workflows, Flow Designer, UI Policies, Client Scripts, Business Rules, Script Includes, UI Actions, Service Catalog, and IntegrationHub.\nExperience building integrations using REST APIs, SOAP APIs, IntegrationHub, and enterprise middleware.\nHands-on experience implementing Now Assist, Predictive Intelligence (PI), AI Search, Virtual Agent, and other AI-powered ServiceNow capabilities.\nStrong JavaScript development skills and knowledge of ServiceNow development best practices.\nExperience managing multiple ServiceNow instances and supporting platform upgrades.\nStrong analytical, troubleshooting, and problem-solving skills.\nExcellent communication and stakeholder management skills.\nExperience working in Agile/Scrum environments.\n\nMandatory Certifications\nServiceNow Certified System Administrator (CSA)\nServiceNow Certified Application Developer (CAD)\nServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM)\nServiceNow Predictive Intelligence (PI) Micro-Certification\nServiceNow AI / Now Assist Micro-Certification\n\nGood-to-have skills\nExperience with Agentic AI, Document Intelligence, Generative AI Controller, and Intelligent Search.\nExposure to ITSM, ITOM, CMDB, Knowledge Management, and Service Portal.\nExperience with Large Language Models (LLMs), prompt engineering, Retrieval-Augmented Generation (RAG), and conversational AI.\nExperience working with Azure OpenAI, OpenAI APIs, AWS AI services, or similar enterprise AI platforms.\nKnowledge of Automation Engine, IntegrationHub, and enterprise integration patterns.\nExperience with DevOps, CI/CD pipelines, and enterprise-scale digital transformation 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