{"id":3803457,"url":"https://alion.io/job/infobeans-technologies-servicenow-architect-itsmitom-module","title":"ServiceNow Architect - ITSM/ITOM Module","company":{"id":59407,"name":"InfoBeans","domain":"infobeans.ai","url":"https://alion.io/company/infobeans-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-11-05T11:22:12Z","employer_posted_date":null,"last_verified_at":"2026-11-05T11:22:12Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Job Description :\n\nWhat will your role look like :\n\n- Lead the architecture, design, and implementation of enterprise solutions on the ServiceNow Expert Platform.\n\n- Architect and deliver solutions across IT Service Management (ITSM) and IT Operations Management (ITOM) to support enterprise service management initiatives.\n\n- Design scalable ServiceNow integrations with internal and external systems using REST/SOAP APIs, IntegrationHub, and MID Servers.\n\n- Provide technical leadership for custom development on the ServiceNow platform including Script Includes, Business Rules, Flow Designer, and custom applications.\n\n- Design modern and intuitive user experiences using UI Builder and the ServiceNow Experience framework.\n\n- Lead implementations of Customer Service Management (CSM) capabilities to enhance customer support workflows.\n\n- Define platform architecture standards, governance models, and best practices for ServiceNow development and integrations.\n\n- Collaborate with enterprise architects, product owners, and business stakeholders to translate business requirements into scalable technical solutions.\n\n- Conduct architecture reviews, mentor development teams, and ensure adherence to ServiceNow platform best practices.\n\nWhy you will love this role :\n\n- Opportunity to architect and deliver enterprise - scale ServiceNow transformations.\n\n- Work with advanced ServiceNow platform capabilities including ITOM, CSM, and UI Builder.\n\n- Collaborate with cross - functional teams to influence platform architecture and strategy.\n\n- Engage in complex integration and automation initiatives across enterprise systems.\n\n- Play a key role in shaping and optimizing enterprise digital workflows on ServiceNow.\n\nWe would like you to bring along :\n\n- 10+ years of IT experience with strong ServiceNow platform expertise.\n\n- Proven experience implementing solutions across IT Operations Management (ITOM) and IT Service Management (ITSM).\n\n- Hands - on experience in ServiceNow custom development and platform configuration.\n\n- Strong experience designing and implementing ServiceNow integrations using REST, SOAP, IntegrationHub, and middleware tools.\n\n- Experience building user interfaces using UI Builder and ServiceNow Experience framework.\n\n- Strong understanding of ServiceNow architecture, platform capabilities, and best practices.\n\n- Experience delivering solutions within Customer Service Management (CSM).\n\n- Ability to guide development teams and collaborate with stakeholders to deliver scalable platform solutions.\n\nRequired Certifications :\n\n- ServiceNow Certified System Administrator (CSA).\n\n- ServiceNow Certified Application Developer (CAD).\n\n- ServiceNow Certified Implementation Specialist - ITSM (CIS ITSM).\n\n- ServiceNow Certified Implementation Specialist - ITOM (CIS ITOM).\n\n- ServiceNow Certified Implementation Specialist - Integrations (CIS Integrations).\nSkills\nServiceNow, ServiceNow Architect, ServiceNow Integration, ServiceNow Implementation, ServiceNow ITSM, ITOM","description_format":"text","description_chars":3006,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-05T12:29:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":36,"reasons":["seen:3","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/infobeans-technologies-servicenow-architect-itsmitom-module","json_url":"https://alion.io/job/infobeans-technologies-servicenow-architect-itsmitom-module.json","meta":{"generated_at":"2026-11-09T17:02:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":182,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59407},"rest":"https://alion.io/mcp/rest/get_company?id=59407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfobeans-technologies-servicenow-architect-itsmitom-module"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfobeans-technologies-servicenow-architect-itsmitom-module"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfobeans-technologies-servicenow-architect-itsmitom-module"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infobeans-technologies-servicenow-architect-itsmitom-module\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfobeans-technologies-servicenow-architect-itsmitom-module"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3803457}},{"tool":"search_jobs","arguments":{"company":"infobeans.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3803457},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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