{"id":1579125,"url":"https://alion.io/job/infobip-cpaas-registrations-junior-engineer","title":"CPaaS Registrations Junior Engineer","company":{"id":5500,"name":"Infobip","domain":"infobip.com","url":"https://alion.io/company/infobip","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sarajevo, Bosnia and Herzegovina"],"countries":["BA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5425},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-01T12:11:59Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-20T11:51:24Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology - we’re shaping how more than 80% of the world connects and communicates.\nAs employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.\nWe operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.\nIf you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.\nLet’s build what’s next, together.\n\nRegistration of traffic worldwide\nAdministration of Infobip senders database\nProcessing customer sender registration requests and registering them directly with the MNOs/suppliers\nProviding traffic security (both externally and internally) and control through content restrictions and template registration\nSpecializing in region specific or product-based registration processes \nOrdering numbers (VLN/SC) and enabling setup for 2way communication between our customers and end users \nOther 2-way activities (MO resources, keywords setup...) \nOTT traffic registration for WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, Internet of Things, Rich Content SMS, Mobile Identity, Google Business Messages\nTroubleshooting\nTroubleshooting in cases where existing sender setups are not working\nTroubleshooting sender and 2-way related issues\nAnswering any inquiry regarding senders and helping stakeholders through the process of registration\nEnsure high-level of customer satisfaction\nServe as trusted technical resource by acting on technical service request with desired quality and customer satisfaction standard\nContribute to internal improvement initiatives\nUpdate internal databases with information about technical services (sender registration, country/network regulations, setup of new connections, etc.) \nDocument technical procedures and best practices and share with technical community \nMaintain work quality through consistent personal diligence in change management, actively following novelties and changes in procedures and work-processes (ensuring that no errors due to not following new procedures occur)\nFocus on Continuous Development\nParticipate in Continuing Education sessions \nBe fully versed in technical processes and tool functionalities\nCollaborate and share knowledge with technical community on company level\nSkills and qualifications:\nYou have at least 2 years of experience in Customer Support or in the Customer Service Field\nIntermediate to advanced knowledge in MS Excel/spreadsheets\nKnowledge in A2P communications, SMS Messaging is preferred but not required\nAbility to operate effectively in a fast-paced environment with competing and shifting priorities\nSolid organizational skills including attention to detail and patience\nYou are not afraid to dig deeper and use your analytic approach to solve technical problems\nYou communicate effectively to clients, partners, colleagues, and engineering teams alike in English and local language\n\nWhy you'll love it here\nFinancial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.\n\nFlexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.\n\nESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.\n\nWork-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.\n\nCareer mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.\n\nProfessional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.\n\nInternational mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.\nWhile some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. \n\nDiversity drives connection\nInfobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.\nNo matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there’s a place for you here.\nAll qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.\nRead more about our hiring process.\n\n#LI-MG2","description_format":"text","description_chars":5245,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Hybrid work","Professional development","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-01T12:11:59Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-20T06:21:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":1,"age_days":18,"expected_fill_days":54,"reasons":["conf:3","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/infobip-cpaas-registrations-junior-engineer","json_url":"https://alion.io/job/infobip-cpaas-registrations-junior-engineer.json","meta":{"generated_at":"2026-10-20T12:55:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14311,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5500},"rest":"https://alion.io/mcp/rest/get_company?id=5500"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfobip-cpaas-registrations-junior-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfobip-cpaas-registrations-junior-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfobip-cpaas-registrations-junior-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infobip-cpaas-registrations-junior-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfobip-cpaas-registrations-junior-engineer"}]}