{"id":301223,"url":"https://alion.io/job/infobip-principle-engineer-spam","title":"Principle Engineer- SPAM","company":{"id":5500,"name":"Infobip","domain":"infobip.com","url":"https://alion.io/company/infobip","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jersey City, United States","Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-08T01:05:37Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology - we’re shaping how more than 80% of the world connects and communicates.\nAs employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.\nWe operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.\nIf you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.\nLet’s build what’s next, together.\n\nWhat this role is all about\nThe Platform Operations Principal is the highest-level technical expert within Platform Operations, providing deep specialty expertise across the division's core domains - CPaaS Registrations, Connectivity, and Routing (including traffic integrity and anti-abuse operations). The role combines hands-on technical mastery with cross-functional influence, driving operational excellence, platform reliability, service integrity, and customer experience at scale.\nPrincipals in this role act as the final technical authority within their specialty area, shape the long-term operational and technical direction of the platform, and translate complex business, regulatory, and ecosystem requirements into scalable operational solutions. They mentor senior engineers, guide cross-functional teams, and represent operational concerns in strategic product, architecture, and partner discussions.\nWhat you'll do\nTechnical Leadership & Expertise\nServe as the highest-level technical expert within Platform Operations, providing authoritative guidance within a specialty area (e.g., registrations, connectivity, routing,SPAM).\n\nAct as the final point of escalation for complex operational, technical, and customer-impacting issues requiring deep specialty expertise.\n\nMentor senior engineers and guide cross-functional teams on technical direction, best practices, and problem-solving approaches.\n\nRepresent operational concerns in product, architecture, and platform strategy discussions.\n\nPlatform & Operational Strategy\nDefine the long-term technical roadmap for the operational specialty area, aligned with divisional and platform-wide priorities.\n\nEvaluate emerging technologies, methodologies, and industry practices, and lead their adoption where they advance operational maturity.\n\nForecast capacity, cost optimization, and technology evolution to ensure the platform scales sustainably.\n\nTranslate business, regulatory, and ecosystem requirements into operational plans and technical solutions.\n\nTranslate policy, compliance, and regulatory requirements into operational controls, enforcement mechanisms, and technical implementations.\n\nMonitoring, Detection & Continuous Improvement\nMonitor and analyze customer usage patterns, traffic behavior, performance bottlenecks, service reliability signals, and operational risk indicators.\n\nProactively identify emerging operational trends, risk patterns, and platform-level anomalies, and design mitigation or optimization strategies in response.\n\nDesign and implement processes for monitoring, alerting, detection, and automated response.\n\nBuild tools and processes that reduce recurring operational, integrity, and customer issues.\n\nDrive continuous improvement of operational tooling, workflows, and detection capabilities.\n\nOperational Execution & Reliability\nEnsure operational readiness of new features, releases, integrations, and platform changes.\n\nOptimize workflows for onboarding, configuration, service delivery, customer lifecycle operations, and traffic management.\n\nBalance protective controls and platform safeguards with legitimate business enablement, ensuring operational integrity does not compromise customer experience or commercial outcomes.\n\nDevelop automation to improve operational efficiency and reduce manual work.\n\nStandardize and document operational best practices, runbooks, and response procedures.\n\nCross-Functional Collaboration & Advocacy\nCollaborate with Support, Customer Success, Compliance, Sales, Engineering, Product, and Carrier Relations teams to translate customer, business, and ecosystem needs into technical solutions.\n\nAdvocate for customer experience and platform integrity across internal and external stakeholder discussions.\n\nPartner with compliance, risk, and external ecosystem partners (e.g., carriers, regulators, industry bodies) where the specialty area requires external engagement.\n\nServe as a subject matter authority in cross-functional initiatives, incident reviews, and strategic programs.\n\nWhy you'll love it here\n\nFinancial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. \nFlexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. \nESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. \nWork-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. \nCareer mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. \nProfessional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. \nInternational mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.\nSalary Range: $150,000-$200,000 USD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, experience, education, and skillset). This role is also eligible to receive an annual bonus, based on both individual and company performance.\nBenefits & Perks: Medical, Dental, and Vision insurance; Basic life insurance; 401(k) plan participation with company match; Short-term and long-term disability insurance; Wellness plan of up to $500/year pro-rated based on hire date; PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually; Additional leave time for marriage, relocation, bereavement, and other major life events; Twelve (12) weeks of paid parental leave; Participation in employee share ownership plan (ESOP); Fourteen (14) paid holidays annually.\nWhile some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.\n\nDiversity drives connection\nInfobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.\nNo matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there’s a place for you here.\nAll qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.\nRead more about our hiring process.","description_format":"text","description_chars":7769,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Hybrid work","Life insurance","Parental leave","Professional development","Stock options","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Unified Communications","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-09-05T15:08:43Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.598,"p_room":0.6,"age_days":50,"expected_fill_days":51,"reasons":["conf:0","velocity","win:late","crowd:brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/infobip-principle-engineer-spam","json_url":"https://alion.io/job/infobip-principle-engineer-spam.json","meta":{"generated_at":"2026-10-08T02:10:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3813,"day_limit":5000,"remaining_today":1187,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5500},"rest":"https://alion.io/mcp/rest/get_company?id=5500"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfobip-principle-engineer-spam"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfobip-principle-engineer-spam"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfobip-principle-engineer-spam"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infobip-principle-engineer-spam\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfobip-principle-engineer-spam"}]}