{"id":113484,"url":"https://alion.io/job/infobip-product-success-manager","title":"Product Success Manager","company":{"id":5500,"name":"Infobip","domain":"infobip.com","url":"https://alion.io/company/infobip","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zagreb, Croatia","Rijeka, Croatia","Croatia"],"countries":["HR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":72000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1255},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-14T00:00:00Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-10-21T20:38:34Z","board_verified":true,"closed_at":null,"days_open":100,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":100},"description":"Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology - we’re shaping how more than 80% of the world connects and communicates.\nAs employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.\nWe operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.\nIf you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.\nLet’s build what’s next, together.\n\nWhat this role is all about\nAs a Product Success Manager, you will play a key role in driving the commercial success and adoption of dedicated products and services across global markets. You will work closely with regional sales teams, product stakeholders, and marketing to identify growth opportunities, improve pipeline performance, and strengthen go-to-market execution. In this individual contributor role, you will combine commercial insight, product knowledge, and cross-functional collaboration to support market penetration and revenue generation. You will join a team focused on enabling customer-facing teams, removing blockers, and turning market insights into actionable strategies.\nWhat you’ll do\nCommercial Targets: Achieving commercial targets that will accelerate performance of dedicated product and services.\n\nSales Support: Drive global product adoption, while supporting sales activities with product knowledge to ensure an increase in opportunity closing rate, increase regional client facing teams knowledge and enablement.\n\nGTM Development: Define and develop effective go-to-markets and customer segmentations - Cross updating in regards of features missing/not applicable to capture market share, direct client feedback about opportunities lost, communicate any other blockers observed on the market.\n\nOpportunity Identification: Detect key areas for growth and build strategies and initiatives (jointly with local team and HQ) to exploit these opportunities as well as remove potential blockers.\n\nPipeline Management: Monitor and regularly report about pipeline creation, velocity and conversion and help in removing roadblocks by partnering with HQ and Regional roles.\n\nInternal Alignment: Work closely with revenue/sales teams to align key quarterly/ yearly priorities, initiatives and/or markets, providing input on new areas of growth for your product offering while aligning marketing strategy.\n\nCommunication with Regions: Keep regional team members up to date with all the latest major product features or new releases, ensuring better solution offering for our targeted clients.\n\nRegional Product Pipeline Analysis: Work closely with Product Analysts to analyze the respective product pipeline in the region, drive clear tactics to enhance, overcome any gaps to achieve targets.\n\nCustomer Meetings: Attend important customer meetings and assist Account Executives, Customer Growth Executives and Customer Success Executives in execution where needed.\n\nProduct Wins: Work with marketing to capitalize product wins and create social proof and positive noise.\n\nWhat makes you a strong fit\nBachelor’s degree in business, technical or a related field.\n\n3-5 years of experience in this field.\n\nStrong analytical and problem-solving skills, with a systematic approach to problem-solving.\n\nFluent in English, both spoken and written.\n\nHigh-level communication skills.\n\nProactive critical thinker, ready to constantly adapt to address new business challenges and recommend productive ideas.\n\nGood knowledge of MS Office Tools (Excel primarily).\n\nPrevious experience or Interest to learn more about our Industry is a plus.\n\nInterest in technology and adoption of AI in everyday work.\n\nWhy you'll love it here\nFinancial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.\n\nFlexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.\n\nESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.\n\nWork-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.\n\nCareer mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.\n\nProfessional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.\n\nInternational mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.\nWhile some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. \n\nDiversity drives connection\nInfobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.\nNo matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there’s a place for you here.\nAll qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.\nRead more about our hiring process.\nPlease be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip.\n\n#LI-KL2","description_format":"text","description_chars":6179,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Growth opportunities","Hybrid work","Professional development","Stock options"],"hiring_locations":[{"name":"Croatia","iso":"HR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-07-14T00:00:00Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.548,"p_room":0.36,"age_days":100,"expected_fill_days":56,"reasons":["conf:9","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/infobip-product-success-manager","json_url":"https://alion.io/job/infobip-product-success-manager.json","meta":{"generated_at":"2026-10-22T06:20:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1170,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5500},"rest":"https://alion.io/mcp/rest/get_company?id=5500"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finfobip-product-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finfobip-product-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finfobip-product-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/infobip-product-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finfobip-product-success-manager"}]}