Sales Back Office Associate

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology - we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

About the role

As a Sales Back Office Associate at Infobip Brazil, you will support the Sales Acceleration team by keeping essential sales operations accurate, organized, and moving forward. This is an associate-level role with a strong focus on administrative and operational work, Salesforce data management, account administration, billing support, pricing updates, and reporting.

You will work primarily with internal stakeholders, helping them coordinate requests and follow established procedures. Direct external customer-facing experience is not required for the role today, although the work may evolve to include more partner or customer interaction over time.

Key responsibilities

• Maintain customer account information, sales records, and related data in Salesforce, ensuring accuracy and timely updates.
• Support sales representatives and other internal stakeholders with account administration and sales-related requests.
• Coordinate requests, tickets, agreement follow-ups, and other operational tasks, prioritizing work according to urgency and business impact.
• Support billing operations, including invoice processing, payment tracking, and the resolution of billing questions or disputes.
• Update pricing information and price lists in line with internal procedures and company policies.
• Prepare and review reports on sales activity, revenue, and customer accounts, contributing to basic analysis and follow-up.
• Follow established processes and procedures, escalating issues when appropriate.
• Identify opportunities to improve sales back-office processes and contribute to practical solutions.

Qualifications

• Experience in an administrative, operational, sales support, or back-office role.
• Experience supporting account administration or maintaining CRM records is an advantage.
• Familiarity with billing, invoicing, payment tracking, or related financial processes.
• Experience preparing reports and working with data.
• Familiarity with pricing updates or price list maintenance is an advantage.
• Proficiency in Salesforce or a similar CRM system.
• Strong organizational skills and attention to detail.
• Ability to manage competing requests and prioritize them based on urgency and business impact.
• Comfortable following established procedures while working effectively with internal stakeholders.
• Fluency in Portuguese and English.

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.

• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.

• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.

• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.

• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.

• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.

• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.